About this role
KEY RESPONSIBILITIES
In this exciting position your responsibilities include amongst others:
- Be in the lead for complaint handling processes and in time reporting
- Support complex activities to identify root causes as well as the implementation of containment and corrective actions
- Review and discuss 8D reports with root cause organization and approve them
- Explain technical details as well as corrective actions to customers
- Join crisis teams and carry out risk assessments
- Support alerts and product recalls
- Work in international teams across the globe and support companywide quality improvements
- Work in close cooperation with local and international quality labs
- Key user for Quality IT tools
- Provide reporting of complaint statistics to internal stakeholders
YOUR PROFILE
- PhD or Master’s degree in electrical engineering or physics
- Minimum 3 years in a similar position preferred
- Knowledge in semiconductor assembly processes as well as in semiconductor applications, preferably for discrete devices
- Knowledge of standard quality and problem-solving tools, like 8D report, 3x5 Why analysis is of advantage, FMEA etc. preferred
- Know how in standard software tools (e.g. Office, Excel), problem solving techniques and in statistical data analysis
- Very good spoken and written English
- Confidence in technical discussions with customers.
- Very good communication and presentation skills
- Good team player and willingness to travel