About this role
Job summary
NHS 111 Integrated Urgent Care Clinical Advisor
NHS 111 Clinical Advisor's - Annual salary: Band 6 (£39,959 - £48,117) + unsocial hours allowance as per section 2 Agenda for Change.
Are you equipped to evaluate a person in the midst of a stroke or heart attack, and equally prepared to provide support to someone suffering from a sore throat or toothache? Can you handle the responsibility of calming someone in a mental health crisis or comforting a distressed parent whose child has taken a fall and bumped their head? The 111 Service fields a diverse range of calls, meaning that no two calls are ever the same. As an initial point of contact for patients, you have the opportunity to significantly impact their care and overall experience.
Full and part time positions available, with a minimum requirement of 24hrs per week.
We're now inviting new team members to join our upcoming training courses starting in June 2026 onwards. Apply now to secure your place and kick-start your journey with us!
You need to be aware of the stresses of the job and what impact they may have on you as an individual. Please consider these points carefully before applying for this role.
This is an office based role in our Bicester office, home/remote working is not available.
We are unable to offer visa sponsorship for this role.
Main duties of the job
Working with NHS 111 is a demanding but highly rewarding career where you'll realise you're making a difference to patients who use the service every day.
Are you're seeking a fresh challenge or a change of work environment? Are you interested in working in a modern, fast-paced, dynamic and adaptable service that responds to the ever-evolving need of the public? Would you like to be part of a supportive team that prioritizes high-quality patient care and the continuous professional development of its staff? We're on the lookout for dependable, compassionate, and enthusiastic clinical advisors to join our motivated, friendly, and hardworking clinical team. Your role will involve calling patients to clinically access their symptoms while collaborating in a multidisciplinary team, including health advisors, nurses, paramedics, mental health practitioners, pharmacists, and more, all to ensure that each patient receives the right care, in the right place, the first time.
You need to be a good communicator with an excellent telephone manner. It is essential that you are computer literate and keen to learn new skills. You must be passionate about high quality patient care and be caring and able to remain calm under pressure.
About us
Training and support from our dedicated in house education team. A nationally recognised qualification in Pathways. Access to continual professional development and opportunities within SCAS and the NHS Occupational Health support along with an Employee Assistance Programme. Enrolment into the NHS Pension Scheme NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.
Job description Job responsibilities
You will need to be able to commit to a 9-week full time training programme which will be fully paid.
If you have;
NMC registration or HCPC Registration At least 3 years minimum post registration experience Registered general nurse (RN1, RNA) Triage experience Ability to remain calm under pressure Good level of computer literacy Ability to communicate effectively Recent professional clinical experience Prepared to work 5/8 weekends in a 4-week period and the shifts are 6/8 hour in length.
Desirable Requirements:
Motivated towards further professional development Understanding of Clinical Governance and audit practices Flexible working approach
Person Specification
Experience Essential
Recent professional experience Triage Experience Customer Service Experience Experience of dealing with emotionally charged situations
Desirable
Previous experience in a call centre environment such as NHS direct Supervisory/coaching/mentoring experience
Qualifications Essential
Registered general nurse (RN1, RNA), Specialist Practitioner or Paramedic Valid registration with NMC/HCPC
Desirable
Teaching or assessing qualification
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name South Central Ambulance Service NHS Foundation Trust
Address Northern House
Talisman Business Park
Bicester
OX26 6HR
United Kingdom
Employer's website https://scasjobs.co.uk/ (Opens in a new tab)