About this role
Job summary
We require enthusiastic, organised and flexible individuals to support patient scheduling within the Imaging Business Unit at University Hospitals of Derby and Burton (UHDB) NHS Foundation Trust.
The Imaging Business Unit is a diverse and exciting department with services delivered across 2 acute hospitals at Royal Derby Hospital and Queens Hospital Burton as well as 7 community sites throughout Derbyshire and East Staffordshire.
Responsibilities of this role will include reception duties, administration and clerical support for the scheduling of patients requiring diagnostic tests across a number of different clinical areas within Imaging, e.g. X-Ray, Ultrasound, CT Scan, MRI Scan, Nuclear Medicine, Bone Density.
There are opportunities for personal development within both admin and clerical and clinical teams within the Imaging Team.
This is a full time roles, for 37.5hrs per week. Part time hours will not be considered. Evening and weekend cover may be required on a rota basis. This is a cross site role, between Royal Derby Hospital and Florence Nightingale Community Hospital. Primary base will be RDH. May include some remote working once fully trained.
Main duties of the job
Applicants must be confident communicators with the ability to liaise with colleagues and patients. Essential qualities are strong organisational/time management skills with the ability to multi-task and work under pressure. Flexibility is required as the post holders will be required to work across UHDB.
Applicants should have demonstrable experience of working in a busy customer-focused or care environment or have call handling and reception experience. Applicants must be experienced in using IT systems and/or appointment systems although training will be given.
Core skills/qualifications include: educated to English Language and Mathematics at O' level/GCSE level, IT literacy, good written and verbal communication skills, the ability to work as part of a team and individually, with minimal supervision.
Closing date of applications: 27th May 2026
Interview date: 10th June 2026
About us
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
In return we will offer:
Development opportunities, both professional and leadership development On-going support from recruitment to when you join our team and beyond. Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes Key Facts:
We see on average 4810 OP appointments a day. We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week. An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country. Our hospitals admit an average of 195 emergency patients daily. Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres. We are one of only 7 Trusts nationally with more than 50 operating theatres. We carry out more than 140 elective procedures each working day. UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.
Job description Job responsibilities
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Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers
Person Specification
Communication/Organisation Essential
Can produce simple, accurate written information such as emails and messages - demonstratable in application. Demonstrates the experience and ability to communicate confidently across varying staffing groups. Including those outside of immediate team. Demonstrates a good standard of education in English and Maths (O Level, GCSE) Understands the importance of handling information sensitively and confidentially.
Desirable
Enhanced IT literacy/skills. Understanding of effectively escalating concerns/issues.
Patient Interactions Essential
Ability to interact with patients and service users by phone, email and face to face. Can remain calm, polite and reassuring when dealing with anxious, upset or confused patients. Understands importance of maintaining dignity and showing compassion at all times.
Desirable
Previously worked in NHS/Healthcare role or similar environments. Awareness of diverse backgrounds and ability to adapt communication appropriately.
Admin Experience Essential
Demonstrates experience carrying out routine admin tasks - data entry, maintaining records, using internal IT systems. Experience in a busy administration role, with quick changing priorities. Demonstrates experience making and receiving telephone calls and being a point of contact for customers/patients.
Desirable
Experience with patient booking platforms. Previously worked in a large admin team.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name University Hospitals of Derby and Burton NHS Foundation Trust
Address Royal Derby Hospital
Uttoxeter Road
Derby
DE22 3NE
United Kingdom
Employer's website https://www.uhdb.nhs.uk/ (Opens in a new tab)