About this role
Job summary
This role is offered on a fixed term/secondment basis for 18 months. The hours are full-time, 37.5 hours per week.
The Temporary Staffing Team plays a vital part in staffing the Trust's numerous sites and services.
Do you have excellent communication skills, a professional telephone manner and the ability to work under pressure? If so, please take this opportunity to apply for the role of Temporary Staff Co-Ordinator with our friendly and effective team.
We are looking for an enthusiastic, self-motivated organised person with the ability to communicate with all levels of staff. You will also need to be flexible, adaptable and able to work with minimal supervision.
The service runs 24/7, 365 days per year including weekends and bank-holidays. You will be expected to work shift patterns and on-call duties as required.
The shift patterns are 7am - 3pm or 11am - 7pm Monday to Friday, and 7.30am - 3.30pm or 9am - 5pm on weekends.
It is essential that you can work accurately, quickly and have enhanced IT skills and the ability to adapt to computer systems e.g., Allocate, a bank and agency booking system for which full training will be given.
Main duties of the job
Process bookings received by e-mail, telephone or text and enter onto the Rostering System in an accurate and timely manner in relation to the nature of the request
Proactively identify solutions and suggest alternatives to managers when bank cover is not available for the shift requested.
Work within bank and agency policies and procedures and to participate in the Trust audits proposing changes as necessary.
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
About us
We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility,inclusivityand diversity, while providing a sense of belonging and trust.
Annual staff surveys, regular Pulsesurveysand other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us.In the latest staff survey, 61% of colleagues gave us their views.It was great to hear that:
72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question. 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in theSouth West region. 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%. This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate,indicatinggood staffengagement.However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.
Job description Job responsibilities
Please refer to the Additional Information attachment before submitting your application.
This role is not eligible for sponsorship as per the Governments UK VISA and Immigration Rules and Regulations. For moreinformationplease visithttps://www.gov.uk/browse/visas-immigration/work-visas
Person Specification
QUALIFICATIONS Essential
Minimum of 5 GCSEs at Grade C or above or at least a Grade 4, including English and Maths NVQ Level 3 in a relevant field, for example, Business Administration or equivalent qualification
Desirable
Completion of HealthRoster Optima Course Chartered Institute of Professional Development/CIPD Level 3 or equivalent Human Resources training
LENGTH AND / OR NATURE OF EXPERIENCE Essential
Experience of working in a Temporary Staffing or an administrative role Experience of using Microsoft Packages Excellent customer service, including handling queries, complaints and sensitive information Knowledge and understanding of confidentiality in the workplace
Desirable
Knowledge and experience of using HealthRoster Optima or BankStaff Knowledge or experience of using ESR Experience in Human Resources Administration Experience of using databases NHS experience
PERSONAL SKILLS, ABILITIES AND ATTRIBUTES Essential
Ability to work under pressure, and maintain a customer-service focus, often with constant interruptions, face-to-face or dealing with urgent phone calls or e-mails Reliable and capable of working with confidential and sensitive information Flexible approach to work
Desirable
Proficient in reporting and providing reports using Excel and Word
PROFESSIONAL/MANAGERIAL/SPECIALIST KNOWLEDGE Essential
Passionate and committed to bringing our Trust Core Values to life, including empowerment, equality, diversity and inclusion of our staff, workers, patients and service users
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Gloucestershire Health and Care NHS Foundation Trust
Address NHS Training Hub, Invista
Ermin Street, Brockworth
Gloucester
GL3 4HP
United Kingdom
Employer's website https://www.ghc.nhs.uk/who-we-are/jobs/ (Opens in a new tab)