About this role
It's more than a job
To strengthen our teams for the growth in Contract Logistics activities in our site in Eindhout, we are looking for motivated Customer Service Specialist. Are you the voice for the customer we are looking for?
As a Customer Service Specialist you will be responsible for delivering excellent contact with customers whose logistic processes are based at our site in Eindhout. You are the direct link between our company and the customer. You are responsible for communication towards the customer and for the administration that comes along with customer service. You will inform customers on the status of our service within order processing, coordinate necessary actions, handle complaints, and turn dissatisfaction into trust and customer loyalty.
How you create impact
- Maximizing customer satisfaction in line with contractual arrangements by focusing on coordination and administration of the order process;
- Ensuring follow-up on all aspects related to the complete handling of customer orders and demonstrating a sense of urgency when required.;
- Aligning with both internal stakeholders, such as operational team leaders and managers, and external stakeholders to provide the best possible customer service;
- Always Informing the customer about the progress of our order processing;
- Ensuring correct and timely invoicing for our services;
- Handling complaints: registering, coordinating necessary actions to resolve issues, and communicating solutions with customers;
- Participating in initiatives for continuous improvement.
What we would like you to bring
- At least 1 year of experience in a customer service function or a logistics administration function;
- A solid understanding of the basics of logistics/warehouse processes such as inbound/outbound/stock management;
- A born communicator towards customers, external partners, and suppliers;
- Basic IT and IS skills: good MS Excel, experience with WMS is an asset;
- Professional level of English and Dutch, both speaking and writing; other languages are an asset;
- Ability to handle a healthy level of stress in your job and strong organizational skills.
What's in it for you
We offer you a challenging position in a vibrant work environment where development and progress are a priority. Additional to opportunities for professional learning, you will learn to work with cutting-edge IT systems. You will join an ambitious and dynamic team, within a pleasant and casual working climate. You start with an open-ended contract at a competitive salary, complemented with meal vouchers, hospitalization and group insurance.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.