About this role
IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.
IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER
Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes.
We love our role in the world. And we’re looking for the right people to help us maintain – and grow it. People like you.
Role: RCG Agent
RCS Grade: N
Location: JNB Gateway
Are you accurate and thrive in a fast-paced environment?
At DHL Express, every shipment tells a story and we're looking for someone who can make sure those stories move across borders smoothly, compliantly, and on time.
If you're passionate about customs compliance, data integrity, problem-solving, and keeping operations running like a well-oiled machine, this could be your next big move.
What You'll Be Doing
Own SARS RCG Submissions
You'll be the brains behind accurate and timely customs messaging by:
- Submitting SARS RCG messages within required timelines
- Reconciling import and export flights daily
- Managing TDOC submissions for arrivals and departures
- Validating HAWB, manifests, and shipment data
- Monitoring customs transactions and ensuring successful submissions
Be the Customs Auditor
Not all shipments go according to plan. That's where you come in.
- Investigate rejected and failed submissions
- Analyse customs error codes
- Resolve reporting exceptions quickly and efficiently
- Escalate critical compliance risks before they become problems
- Maintain detailed control logs and audit trails
Champion Data Accuracy
You'll make sure our shipment information remains accurate across all operational and customs systems.
- Reconcile shipment records against customs submissions
- Validate shipment information before submission
- Investigate discrepancies and drive corrective action
- Support audits and customs verification activities
Monitor Customs Systems
You'll be responsible for keeping a close eye on customs messaging flows and system performance.
- Monitor AQM responses and customs status updates
- Investigate failed acknowledgements and exceptions
- Trigger manual interventions when needed
- Ensure customs releases are processed successfully
- Drive compliance excellence by ensuring adherence to SARS customs & legislation
Turn Data into Action
Numbers tell a story, and you'll help us tell it.
- Produce daily customs reporting dashboards
- Monitor compliance KPIs and operational performance
- Track SLA adherence and exception resolution times
- Identify trends and recommend process improvements
Essential Experience & Qualifications
- Matric
- Degree in Customs Compliance/ International Trade/Logistics
- Minimum 3 years' experience in Express Logistics or customs Operations
- Minimum 2 years' experience working with SARS customs reporting processes
- Experience with import and export customs procedures
- Proven ability to work in a high-volume operational environment
We are looking forward to your application.
DHL is an equal opportunity employer committed to fostering a diverse, inclusive and fair workplace. Employment decisions are based on qualifications, skills, experience, performance and business requirements, without unfair discrimination