About this role
About us The Operations Team Leader is responsible for leading and supervising a team of operational personnel to ensure the efficient execution of daily operations. The role focuses on achieving productivity, quality, safety, and customer service targets while ensuring compliance with company policies and operational procedures. The Operations Team Leader acts as the primary point of coordination between frontline employees and management to ensure operational excellence and continuous improvement.Responsibilities Operations Management • Supervise and coordinate daily operational activities to ensure smooth workflow and service delivery. • Monitor productivity, workload, and resource utilization to achieve operational targets. • Ensure adherence to standard operating procedures (SOPs), work instructions, and customer requirements. • Conduct daily shift briefings and communicate operational priorities to the team. • Monitor operational performance and implement corrective actions when necessary. Team Leadership and Development • Lead, motivate, and coach team members to achieve individual and team objectives. • Monitor employee attendance, productivity, and performance. • Provide on-the-job training and support employee development initiatives. • Promote teamwork and maintain a positive working environment. • Conduct performance discussions and recommend recognition or disciplinary actions when required. Customer Service and Stakeholder Management • Ensure customer requirements and service level agreements (SLAs) are consistently met. • Address operational and customer concerns in a timely and professional manner. • Coordinate with internal departments and stakeholders to resolve operational issues. • Support customer visits, audits, and business reviews as needed. Safety, Quality, and Compliance • Ensure compliance with health, safety, security, and environmental standards. • Promote a strong safety culture and ensure proper use of equipment and personal protective equipment (PPE). • Conduct regu ar workplace inspections and safety observations. • Ensure compliance with company policies, procedures, and customer requirements. • Participate in audits and ensure corrective actions are implemented. Performance Monitoring and Reporting • Monitor and report daily operational KPIs and performance metrics. • Prepare operational reports and provide updates to management. • Identify process improvement opportunities and recommend solutions. • Support continuous improvement initiatives to enhance productivity and service quality.Requirements Special Skills and Competencies • Strong leadership and people management skills. • Excellent communication and interpersonal skills. • Ability to coach, motivate, and develop employees. • Strong problem-solving and decision-making capabilities. • Good analytical and organizational skills. • Proficient in Microsoft Office applications, particularly Excel and Outlook. • Knowledge of Warehouse Management Systems (WMS) and operational processes. • Ability to work under pressure and manage multiple priorities. • Strong focus on safety, quality, and customer satisfaction.