About this role
ABOUT AIR FREIGHT OPERATIONS
The Air Freight Operations team plays a pivotal role in managing the import and export of goods by air. Their primary objective is to create and maintain efficient processes, guaranteeing the seamless movement of goods by collaborating with Airline partners, Procurement and Capacity management, network offices, vendors, and customs brokers, ultimately contributing to profitability.
JOB SUMMARY
As an integral part of Airfreight Field Operations, this role involves liaising with airlines, ground handling agents, and customs authorities to facilitate the timely arrival and departure of cargo, supporting import and export operations at DGF’s Satellite locations. The incumbent will play a crucial role in maintaining high standards of service delivery, fostering relationships with stakeholders, and contributing to the overall success of the airfreight operations team.
KEY RESPONSIBILITIES
Operational Excellence
- Ensure cost-effective, high-quality import/export air freight operations at satellite locations.
- Ensure operational compliance and error-free documentation.
- Coordinate all physical handling activities at the custodian, adhering to regulations and internal procedures in line with the Quality & Environment Management Systems.
- Manage and update your shipments via CW1 search grids and tasks.
- Ensure processes are aligned to deliver as per customer requirements.
- Implement CW1 Best Practices, including milestone updation and effective use of CW1 tools.
- Monitor quality and adherence to standards, responsible for constant improvement and optimization of Product means.
- Develop a high-performance service culture within the custodian.
- Ensure quick query/discrepancy resolution (Short Landing/Part Landing/Labelling/Excess Landing).
- Follow up for timely segregation.
- Ensure efficient damage handling reporting and process claims to respective stakeholders.
- Maintain an excellent relationship with the custodian.
- Taking complete responsibility for independently managing customer accounts, guided by both supervisor and manager, following the 'one file, one operator' approach.
Stakeholder Management
- Increase customer satisfaction with best-in-class services.
COMPETENCIES
Functional Competencies
- Product Knowledge: Thorough knowledge of products, services, and logistics industry.
- Customer Service: Strong customer service skills to address inquiries, provide updates, and resolve issues related to shipments.
- Technology Proficiency: Implementing CW1 and other tools for optimizing operations.
- Customs Regulations Acumen: Understanding of customs procedures, tariff and international trade laws for industry regulations and standards.
- Cargo Handling Expertise: Manage cargo handling processes, including loading, and unloading.
Behavioural Competencies
- Agility: Ability to adapt quickly to changing operational needs and environments.
- Continuous Learning: Willingness to learn and improve skills to enhance performance.
- Attention to Detail: Consistently maintaining accuracy and precision in tasks and documentation.
- Quality Orientation: Commitment to delivering high-quality results and services.
- Initiative: Taking proactive steps to improve processes or address issues without waiting for direction.
WHO CAN APPLY?
- 2-3 years of experience in the shipping/logistics industry for Executive/Sr. Exec.
- 4-6 years of experience in the shipping/logistics industry for AM/DM
- Bachelor’s degree is required.
- Proven experience in running smooth operations processes.
- Basic problem-solving skills to address common challenges.
- Proficient in Email writing and verbal communication with internal and external coordination.
- Efficiently manage tasks to meet deadlines and priorities.