About this role
About us
Ensures efficient planning of orders is done at the highest service level at minimal cost-to-serve and performs trip creation in TMS within the agreed business rulesResponsibilities
Receive orders from customer via system
Perform trip creation in TMS within the agreed business rules
Identification of correct tariff (NKAG, RD, STO)
Confirmation of pick up and delivery (RDD/Appointment Schedule) with customer
Uploading of consolidated order (Excel files) through DHL link or Filezilla
Strategic planning of SKUs per truck type
Performs order validation and confirmation in TMS
Prepare order consignment planning schedule
Plan trips while optimizing truck utilization
Ensure that First-In First-Out (FIFO) is observed during planning of orders
Expedite orders, order revisions, and confirmations to the customers
Ad hoc tasks related to orders management and planning
Daily or weekly reports and ensure all reports are timely submitted
Perform other tasks assigned by immediate supervisor
Responsible for addressing issues encountered within internal workstreams such as billing, finance, or any alike issues
Ensure that all operation targets are met and delivery orders are actioned on, within the agreed lead-time based in the SLA - if there are deviations, he/she should be able to come up with an acceptable shipment schedule date agreed with the customer
Drive continuous improvement mindset in the area of service and cost.
Execute approved business continuity plans in case of any disaster situation, system issues, or as needed
Execute transport cost-savings initiatives
Maintain and promote good relationship between internal and external parties.
Responsible for logging of all delivery issues and concerns through CSS system. Requirements
Minimum of 2 years in transport operations in a supply chain and/or logistics business
Strong customer service planning experience
Experience in distribution and transport operations is an advantage
Bachelor's degree in any related field
Knowledge of an enterprise order management system
Strong interpersonal skills and ability to communicate (verbal/writing) effectively
Self-motivated and strong analytical/problem solving skills
Has service orientation skills