About this role
About us
At DHL Summit Solutions Inc. (DSSI), we are committed to delivering innovative business process and shared service solutions that enable operational excellence across the DHL Group. Our people are at the heart of our success, driving continuous improvement, customer-centricity, and sustainable business growth.
We are looking for a highly analytical and collaborative Solutions Design Manager to lead the development of innovative, scalable, and value-driven solutions that support strategic initiatives, process transformation, and business growth opportunities.
Responsibilities
The Solutions Design Manager is responsible for designing end-to-end business and operational solutions that enhance efficiency, optimize resources, improve service delivery, and support organizational growth. Working closely with business stakeholders, operations, finance, technology, and commercial teams, the role translates business requirements into practical and sustainable solutions that create long-term value.
This position plays a critical role in supporting DSSI's mission of delivering exceptional service, continuous improvement, and innovative solutions that enable business success.
Key Responsibilities
Solution Design & Business Improvement
- Lead the design and development of end-to-end business solutions for new projects, process enhancements, and transformation initiatives.
- Analyze current processes, operating models, and business requirements to identify opportunities for efficiency, productivity, and service improvement.
- Develop future-state operating models, workflows, resource requirements, and implementation recommendations.
- Apply structured problem-solving methodologies to address complex business challenges.
- Ensure solutions align with DSSI operational standards, customer requirements, and strategic objectives.
Strategic Projects & Transformation
- Support organizational transformation and continuous improvement initiatives.
- Conduct operational assessments, process mapping, and impact analyses to drive informed decision-making.
- Develop business cases and recommendations supported by data, financial analysis, and operational insights.
- Partner with project teams to ensure successful transition from solution design to implementation.
Stakeholder Management & Collaboration
- Collaborate with leaders across Operations, HR, Finance, IT, Procurement, and Business Development functions.
- Facilitate workshops and solution discussions with key stakeholders to gather requirements and validate recommendations.
- Present findings, business cases, and solution proposals to management and project sponsors.
- Build strong partnerships across functions to support successful project delivery.
Data Analytics & Performance Optimization
- Utilize data and business insights to identify trends, opportunities, and operational risks.
- Develop performance metrics and reporting frameworks to measure solution effectiveness.
- Support workforce, process, and cost optimization initiatives through data-driven analysis.
- Monitor benefits realization and recommend further improvements where required.
Innovation & Continuous Improvement
- Champion a culture of innovation, continuous improvement, and operational excellence.
- Evaluate emerging technologies, automation opportunities, and industry best practices that can enhance business performance.
- Support the implementation of digital solutions that improve employee experience and service delivery.
- Promote a mindset of simplification, collaboration, and customer focus across the organization.
Requirements
Qualifications
- Bachelor's Degree in Industrial Engineering, Business Administration, Supply Chain Management, Information Technology, Management Engineering, or related field.
- Minimum of 5 years of progressive experience in Solutions Design, Business Transformation, Process Improvement, Project Management, Shared Services, or a related discipline.
- Experience in business process redesign, operational excellence, or consulting environments is preferred.
- Lean Six Sigma certification or project management certification is an advantage.
Key Competencies
Technical Competencies
- Business Process Improvement
- Process Mapping & Optimization
- Data Analytics & Reporting
- Financial & Business Case Development
- Project Management
- Resource Planning
- Change Management
- Microsoft Excel and Power BI proficiency
Leadership Competencies
- Strategic Thinking
- Customer Focus
- Stakeholder Management
- Problem Solving & Decision Making
- Innovation & Continuous Improvement
- Collaboration & Influence
- Communication & Presentation Skills
- Results Orientation
Why Join DSSI?
At DSSI, we foster a culture where employees are empowered to Connect People and Improve Lives through innovation, collaboration, and service excellence. We invest in our people by providing opportunities for professional growth, meaningful work, and continuous learning in a dynamic and inclusive environment.
Join us and become part of a team that designs solutions, drives transformation, and creates lasting value for our customers and colleagues.