About this role
Would you like to become part of the world’s most international company? A company that pioneered cross border express delivery since 1969 and is now active in more than 220 countries and territories worldwide. Join our team and discover how an international network that is focused on service, quality, and sustainability can connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too.
Position Purpose
Support to develop and administer Ops Training plans to develop, maintain, and deliver training programs for all levels within operations to enhance operational/process knowledge in line with business strategy, financial objectives, Group guidelines and policies.
Key Responsibilities
- Deliver classroom, virtual, and on-the-job training to Network Operations employees and service partners using appropriate learning methods and systems.
- Facilitate onboarding and induction training for new employees in collaboration with the Learning & Development Department.
- Support the implementation and continuous improvement of the Network Operations Training Plan.
- Reconcile training feedback and test new techniques, tools, and processes to increase effectiveness.
- Implement process/policy changes and incorporate learning objectives, activities and assessment into all training facilitations
- Review, and maintain training materials, participant guides, presentations, and learning resources.
- Maintain accurate training records, reports, certifications, and learning systems.
- Support audits and maintain training records according to DHL and regulatory requirements.
- Participate in regional and international training initiatives, projects, and best-practice sharing activities.
- Work closely with Operations Management and the Learning & Development Department to support business objectives.
Qualifications & Experience
- Bachelor's Degree preferred.
- Very good use of English, both written and spoken.
- Proficiency in Microsoft Office applications (Excel, Word, Outlook, PowerPoint).
- 1-2 years of experience within DHL Express or a similar operational environment.
- Facilitators’ experience will be considered an advantage.
Key Competencies
- Strong communication and presentation skills.
- Coaching and facilitation ability.
- Planning and organizational skills.
- Teamwork and collaboration.
- Customer-focused mindset.
- Continuous improvement orientation.
- Passion for learning and developing others.
- Willingness to travel within Greece and internationally.
Ready to make your mark at DHL Express Greece?
Join a team that values innovation, teamwork, and deliver smiles across the globe. Start your journey with us today - where your passion meets endless possibilities! We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.