About this role
Job summary
We have an exciting new opportunity for a Patient Care Navigator to join our busy, happy Team here at Godolphin Health. We are looking for an enthusiastic and organised person to carry out this role.
The post holder will be responsible for undertaking a range of tasks all related to patient information. You will require excellent customer service skills as your role will involve direct face to face contact with patients. Tasks also involve patient contact via telephone and the use of our various electronic medical information systems.
A comprehensive, more detailed Job Description is available on request.
Main duties of the job
To provide the Team with an outstanding patient reception and support service.
Greeting and attending to patients in person and over the phone Professionally assisting doctors, staff, visitors, and patients Answering all phone calls in a professional and courteous manner Maintaining appointments and providing direction to people in person and on the phone Performing associated clerical work and disseminating information to the relevant medical Team members. Competently using the associated software. Scheduling and reorganising appointments. Assisting patients with completing necessary forms and documentation, as well as ensuring that all information acquired is accurate and currentESSENTIAL SKILLS
GP Surgery ExperienceGood IT Skills Excellent Customer Service SkillsAble to work on a Monday and a Friday Ability to drive. You will be on a rota covering 2 surgery sites, that are 4.5 miles away from each other. However it is very unlikely that you will be asked to move in between Practices unless there is an urgent manning problem.DESIRABLE SKILLS
Navigate the Medical Information Systems EMIS, DOCMAN & KLINIC
About us
Our practice takes pride in delivering high quality, compassionate care to our patients whilst maintaining sustainable working conditions for the whole team.
Our CQC report, confirms that we provide a safe, effective and well lead service to our patients and personnel (rated good overall).
We currently offer a fantastic multidisciplinary team of Clinicians that are led by 3 Partners. These are supported by experienced Managers, dispensers, administration and patient care navigation personnel.
We work from 2 large purpose-built surgeries, 1 at Praze an Beeble and the other at Connor Downs. They are separated by 4.5 miles of rural countryside.
Regular training events keep our Team up to date with their roles and we keep morale high by organising well supported social events.
Uniform and onsite parking is provided.
We are also a member of a Cycle to Work Scheme - Cyclescheme.
Job description Job responsibilities
To support the Clinical Teams in delivering an outstanding patient care reception and navigation service.
With the EMIS system
Confidently booking appointments ensuring use of correct appointment slots types and appropriate clinician. Following protocol for certain appointments i.e.: cervical smear test, imms etc. Cancelling/rearranging appointments.
Accessing patients results and informing as appropriate.
Being able to confidently manage EMIS workflow in tasks adhering to protocol and prioritising urgent requests.
Sending letters to patients using appropriate template where necessary.
Confidently liaising with staff from the wider NHS (District Nursing Team, Retinal Screening etc).
Confidently liaising with staff from the wider NHS (District Nursing Team, Retinal Screening etc).
Good knowledge of using the online portal for DN referrals (Strata)
Able to clearly and appropriately document communications from all departments on patient record
Able to add requests to ICE, print labels, check requests.
The ability to maintain waiting list spreadsheets.
Scanning via EMIS - adding to workflow or not as required
With the DOCMAN System
Being able to confidently navigate your way around the system. (Using the highlighter, forward, add comment and complete a task)
Support task co-ordinator with task list and action appropriately as required.
Being able to clearly document /inform /action workflow within the DOCMAN system.
Being able to competently scan to DOCMAN and understanding what requires adding to workflow or not.
With the KLINIK system
Navigate your way around the system.
Being able to clearly document /inform /action workflow within the KLINIK System.
Creating new KLINIK requests and directing them to the most appropriate tile.
Monitor pt response via KLINIK SMS and contact via telephone call if no response.
OTHER
Develop and maintain good working relationships with colleagues.
Develop good working relationship with patients while maintaining professional boundaries.
Possess good telephone manner and ability to appropriately action calls.
Competently action RIP protocol.
Complete open and close down procedures.
The ability to check the Navigator email account for correspondence and action appropriately.
Good knowledge of process for referral to outside agencies (healthier you, midwife, smoking cessation etc).
Maintain Bluestream E-Learning ensuring all requirements are in date.
Understanding process of incoming and outgoing post.
Person Specification
Experience Essential
Spoken, written and comprehensive understanding of the English language. Good IT Skills Excellent Customer Service Skills Team Player Ability to drive. You will be on a rota covering 2 surgery sites, that are 4.5 miles away from each other. However, you will not be expected to change sites in one working day.
Desirable
Working in a GP Practice Navigate the Medical Information Systems EMIS, DOCMAN & KLINIC
THIS IS NOT A SPONSORED POST Essential
THIS POST IS NOT SPONSORED
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Godolphin Health
Address Praze Surgery
School Lane, Praze-an-Beeble
Camborne
Cornwall
TR14 0LB
United Kingdom
Employer's website https://www.godolphinhealth.co.uk (Opens in a new tab)