About this role
Job summary
Who Were Looking For
We welcome applications from individuals who are:
Compassionate, curious, and committed to making a difference Skilled at building relationships and working across teams Tenacious, proactive, and able to work independently Passionate about helping people live healthier, more stable livesThis is a rewarding and varied role, offering the chance to be part of something new and meaningful. If you believe in better conversations, deeper understanding, and person-centred care wed love to hear from you.
Please send your CV and a covering statement describing how you meet the person specification.
Main duties of the job
The Objectives of the Service are:
Measurable:
Identify those at greatest risk of A&E attendance and non-elective admissions.
Proactively work with a rolling cohort of HIU clients, really understanding what they need.
To coordinate wellbeing and connect with other services, enrolling HIUs to help them to get to the help/support they need.
Reducing 999 calls as a natural by-product (possibly ambulance and police).
Reducing A&E attendances and avoidable non-elective admissions
Expected Outcomes:
The key outcomes that the proposed service will deliver are:
Impact positively on reducing the high intensity use of healthcare.
To support clients to flourish through sustaining job opportunities, reconnecting with families, improving well-being etc.A new culture of 1-1 coaching as a medium to deliver sustainable change.
It is recognised that the latter two points of expected outcomes are more difficult to measure but they are essential outcomes if a culture change is to occur to lower the stigma associated with this cohort.
The post holder is responsible for creating an innovative way of supporting the reduction in high intensity use of A&E. They will facilitate discussions and advise colleagues as to how best practice might be adopted for future development of the service and oversee their delivery.
Leading in the removing of potential barriers and stigma associated with HIU to promote equality, diversity and safeguarding service wide is a key element of this post.
About us
South Lincs and Rural PCN (SLRPCN ) covers a population of roughly 100,000 patients registered with 9 GP surgeries practices covering the Bourne, Spalding and Holbeach areas.The team at SLRCN are working collaboratively to provide services in addition to those already found at your local GP practices. Primary care networks have the potential to benefit patients by offering improved access and extending the range of services available to them and by helping to integrate primary care with wider health and community services. South Lincs and Rural Primary Care Network brings together nine GP Practices, health and care partners, patient organisations and the voluntary sector across East Lindsey. Our aim is to transform patient and carer access to health and care information, services, self-help and guidance.SLRPCN established a not for profit Limited Liability Company called Allied Health South Lincs Ltd (AHSL) to manage the financial and operational aspects of the PCN. The nine practices of the SLRPCN are the sole shareholders of AHSL.
Job description Job responsibilities
We are excited to recruit two full-time HIU Leads to support the launch of our new High Intensity Use (HIU) Service a pioneering initiative within our Primary Care Network (PCN), made up of nine GP practices working in close partnership with neighbourhood teams. The posts are funded for 5 years, with 12 month fixed term contracts offered.
1 post will support South Lincs Rural PCN patients only (Covering Market Deeping to Sutterton, Bourne to Long Sutton)
1 post will be shared 50-50 with South Lincs Rural and Four Counties PCN (Covering Bourne and Stamford).
The roles will require the postholder to work face to face with clients and closely with member practices.
About the HIU Service
The HIU Service supports individuals who frequently attend A&E or use emergency services more than expected. Many face complex challenges including poor physical or mental health, housing instability, loneliness, or substance misuse. This service takes a person-centred approach, building trusted relationships and offering long-term, practical support to help people access the right care and improve their quality of life.
About the Role
This is a non-clinical role focused on listening, understanding, and empowering. As a HIU Lead, you will:
Work directly with individuals to explore what's really going on in their lives Build trust and offer guidance tailored to each persons needs Connect people with appropriate services including health, housing, social care, and community support Take a collaborative, person-centred approach to reduce avoidable emergency service useWho Were Looking For
We welcome applications from individuals who are:
Compassionate, curious, and committed to making a difference Skilled at building relationships and working across teams Tenacious, proactive, and able to work independently Passionate about helping people live healthier, more stable livesThis is a rewarding and varied role, offering the chance to be part of something new and meaningful. If you believe in better conversations, deeper understanding, and person-centred care wed love to hear from you.
Please send your CV and a covering statement describing how you meet the person specification.
The Objectives of the Service are:
Measurable:
Identify those at greatest risk of A&E attendance and non-elective admissions.
Proactively work with a rolling cohort of HIU clients, really understanding what they need.
To coordinate wellbeing and connect with other services, enrolling HIUs to help them to get to the help/support they need.
Reducing 999 calls as a natural by-product (possibly ambulance and police).
Reducing A&E attendances and avoidable non-elective admissions
Expected Outcomes:
The key outcomes that the proposed service will deliver are:
Impact positively on reducing the high intensity use of healthcare.
To support clients to flourish through sustaining job opportunities, reconnecting with families, improving well-being etc.
A new culture of 1:1 coaching as a medium to deliver sustainable change.
It is recognised that the latter two points of expected outcomes are more difficult to measure but they are essential outcomes if a culture change is to occur to lower the stigma associated with this cohort.
The post holder is responsible for creating an innovative way of supporting the reduction in high intensity use of A&E. They will facilitate discussions and advise colleagues as to how best practice might be adopted for future development of the service and oversee their delivery.
Leading in the removing of potential barriers and stigma associated with HIU to promote equality, diversity and safeguarding service wide is a key element of this post.
The HIU Lead will act as an advocate for the client, guiding them through the complex journey and multi-faceted approach to encourage appropriate use of scheduled and unscheduled care services.
A further element of the role would be coordination, sharing and learning of the work with community-based staff to promote safe practice and sustainability.
The post is responsible for providing professional expertise to the outcome of the business processes for the Lincolnshire Integrated Commissioning Board, including report writing and presenting evaluation reports.
Main Purpose of Job:
To provide holistic one-to-one-person centred support for people aged 18 and over who have high dependency on emergency services and who are frequent visitors/callers of A&E, the Urgent Care Centre and East Midlands Ambulance Service.
To meet and collaborate with identified MDT partners to identify, discuss, and prioritise appropriate referrals from the patient cohort list.
To work and collaborate with the voluntary and community sector, including Community Connector and wider Partnerships, to help identify appropriate referral destinations and to explore opportunities to meet gaps in services and activities.
To ensure effective record keeping and storage of patient data to demonstrate outputs and outcomes which is compliant with GDPR.
To actively contribute as a member of a well-established Neighbourhood network team who support the most vulnerable in society, contributing to the response to Population Health Management and Health Inequalities.
PERSON SPECIFICATION
Qualifications/education
Educated to GCSE level or equivalent in Maths and English
Personalised Care Institute accredited training for Social Prescribing
Personalised Care Institute accredited health coaching training
Personalised Care Institute e-learning modules PCSP, shared decision making or equivalent
Experience
Motivational interviewing
Coaching for Health and Wellbeing
Experience of supporting vulnerable adults in a person-centred way
Experience of working in the voluntary and community sector
You have the ability to work sensitively in difficult emotional circumstances with empathy, compassion, respect and understanding.
Knowledge of asset/strength-based recovery models and approaches
Experience of case load management
Experience of working in teams
Experience of collaborative working
Experience of providing social prescribing interventions
Skills and knowledge
Excellent communication and interpersonal skills.
You possess a strong and practical understanding of safeguarding policy and practice and are up to date with current legislation.
You will be able to cooperate with a range of health professionals, voluntary sector providers and people around the range of possibilities that might be available in enabling service provision to be more holistic to improve mental health and wellbeing of vulnerable people.
You are a person who is willing to go the extra mile for a person to ensure they get the right care and support. You are passionate about making a difference to peoples lives
Knowledge and understanding of equality and diversity
Knowledge and understanding of GDPR
You can plan, prioritise and carry out your work in a flexible way. You are accustomed to working on your own and in teams.
You know how to use a range of software to produce written documents, spreadsheets, presentations.
Excellent knowledge and use of SystmOne
You can effectively manage communication by email, and you are comfortable using collaborative online tools (for example WhatsApp, Twitter, Facebook, using text editors such as Word/Pages and other message apps.
Knowledge of health and social care
Local knowledge of the voluntary and community sector
Ability to use Microsoft 365
Specific Aptitudes Awareness of equality and valuing diversity principles Understanding of Confidentiality and Data Protection Act
Self-motivated and proactive
Continued commitment to improve skills and ability in new areas of work
Able to undertake the demands of the post with reasonable adjustments if required
Ability to work from home on some occasions where tasks allow
Adaptability, flexibility and ability to cope with uncertainty and change
Demonstrate ability to work in a busy environment; ability to deal with both urgent and important tasks and to prioritise effectively whilst also supporting others
Excellent time keeping and prioritisation skills
Other requirements
Flexibility to work outside of core office hours
Disclosure Barring Service (DBS) check
Access to own transport and ability to travel across the PCN locality on a regular basis
Benefits:
Company pension Health & wellbeing programme Sick pay Work from homeWork Location: In person
Person Specification
Qualifications Essential
PERSON SPECIFICATION Qualifications/education Educated to GCSE level or equivalent in Maths and English Personalised Care Institute accredited training for Social Prescribing Personalised Care Institute accredited health coaching training Personalised Care Institute e-learning modules, PCSP, shared decision making or equivalent
Knowledge and Skills (Essential) Essential
Experience Motivational interviewing Coaching for Health and Wellbeing Experience of supporting vulnerable adults in a person-centred way Experience of working in the voluntary and community sector You have the ability to work sensitively in difficult emotional circumstances with empathy, compassion, respect and understanding. Knowledge of asset/strength-based recovery models and approaches Experience of case load management Experience of working in teams Experience of collaborative working Experience of providing social prescribing interventions Skills and knowledge Excellent communication and interpersonal skills. You possess a strong and practical understanding of safeguarding policy and practice and are up to date with current legislation. You will be able to cooperate with a range of health professionals, voluntary sector providers and people around the range of possibilities that might be available in enabling service provision to be more holistic to improve mental health and wellbeing of vulnerable people. You are a person who is willing to go the extra mile for a person to ensure they get the right care and support. You are passionate about making a difference to peoples lives Knowledge and understanding of equality and diversity Knowledge and understanding of GDPR You can plan, prioritise and carry out your work in a flexible way. You are accustomed to working on your own and in teams. You know how to use a range of software to produce written documents, spreadsheets, presentations. Excellent knowledge and use of SystmOne You can effectively manage communication by email, and you are comfortable using collaborative online tools (for example WhatsApp, Twitter, Facebook, using text editors such as Word/Pages and other message apps. Knowledge of health and social care Local knowledge of the voluntary and community sector Ability to use Microsoft 365 Specific Aptitudes Awareness of equality and valuing diversity principles Understanding of Confidentiality and Data Protection Act Self-motivated and proactive Continued commitment to improve skills and ability in new areas of work Able to undertake the demands of the post with reasonable adjustments if required Ability to work from home on some occasions where tasks allow Adaptability, flexibility and ability to cope with uncertainty and change Demonstrate ability to work in a busy environment; ability to deal with both urgent and important tasks and to prioritise effectively whilst also supporting others Excellent time-keeping and prioritisation skills Other requirements Flexibility to work outside of core office hours Disclosure and Barring Service (DBS) check Access to own transport and the ability to travel across the PCN locality on a regular basis
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Allied Health South Lincolnshire Limited
Address Allied Health South Lincs, South Lincs Rural PCN.
Moulton Medical Centre
High Street
Moulton
Lincs
PE12 6QB
United Kingdom
Employer's website https://slrpcn.co.uk/ (Opens in a new tab)