About this role
Job summary
Kennet and Avon Medical Partnership is a large general practice in Wiltshire. We are seeking a Quality Assurance Administrative Assistant to join our team.
This is a non-clinical administrative role, working up to full time (37.5 hours a week) with flexibility on working days between Monday and Friday.
This role plays foundational role in the QA Team, by ensuring that all incoming and internal patient correspondence is entered on the patients medical record in a timely manner and forwarded to the correct recipient, according to practice protocols. More broadly, this role provides administrative support to the QA team, supporting their work to optimise the health of our patients with chronic and life-long conditions as well as contributing to the health of our wider population.
You will work among a great team of professionals and in a flexible environment. This role is perfect for anyone looking for the opportunity to join a busy but friendly and effective team with opportunities to develop.
The successful applicant will be subject to a Disclosure and Barring Check. Failing to declare conviction, caution or pending police action could disqualify the applicant for employment.
Interviews for this role will take place on Friday 5th June 2026, ideally in person at our Pewsey site. Please advise in your application if you are not available on this date.
Main duties of the job
As a QA administrator you will follow quality assurance processes which are designed to ensure that standards of care are maintained and improved, to minimise errors and provide patient safety and quality of care.
Your main roles will be to:
Process all incoming patient related correspondence; whether it be paper or electronic formatScan/attach patient related documents onto their medical recordAdd additional information about the source of the documentForward the document to the relevant team/clinician according to practice protocolsCoding documents as part of workflow process, following practice protocols including 111 reportsEnter data into patient records resulting from bulk collection exercises, e.g. questionnaires, blood pressure readings; breast screening, etcStore and/or dispose of documentation according to Practice protocols
For more information, please see the full job description in this listing.
About us
Kennet and Avon Medical Partnership is a larger than average general practice with 17,500 patients, serving the market town of Marlborough, Pewsey village and their surrounding rural environs in beautiful North East Wiltshire.
The successful candidate for this role will join a fantastic team- we are friendly, approachable and helpful, especially to new members. This is encapsulated in our mission:to deliver high quality healthcare with happy and motivated staff, where all staff and patients are treated with dignity and respect.
KAMP is committed to invest in the development of our staff members to provide a supported and highly skilled work force. Kindness and compassion to ourselves, to each other and to our patients is a core value.
KAMP offers a series of employee benefits including generous holiday allowance, membership of the NHS pension scheme, we will cover the cost of a Blue Light card, and we offer regular wellbeing activities.
New staff are welcomed and supported to embed into the KAMP team and understand their contribution to the practice mission and values.
Job description Job responsibilities
Duties and Responsibilities:
DOCUMENT PROCESSING DUTIES
Process all incoming patient related correspondence; whether it be paper or electronic formatScan/attach patient related documents onto their medical recordAdd additional information about the source of the documentForward the document to the relevant team/clinician according to practice protocolsEnsure incoming letters are scanned onto the patient record on the day they are received whenever possibleStore and/or dispose of documentation according to Practice protocolsEnter data into patient records resulting from bulk collection exercises, e.g. questionnaires
ADMINISTRATIVE SUPPORT
Provide administrative support to other members of the QA team, which may include, but not limited to:
Coding documents as part of workflow process, following practice protocols including 111 reportsPrinting and sending invitation lettersBeing first point of contact for dashboard and NHS mail for QA teamEntering patient data, e.g. blood pressure readings; flu forms; breast screening
In liaison with your team leader, any other tasks which might reasonably be asked of you
Other
This Job Description is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with the post holder. The post holder is required to carry out any duties that may reasonably be requested by the Partners or the Practice Management. Some of the above duties may be delegated. The Practice reserves the right to make changes to the Job Description and Personal Specification.
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Person Specification
Experience Essential
Practical experience of computerised recording systems
Desirable
Work in a medical / clinical field, with necessary clinical training Experience of complex administration and record keeping in a primary care setting Experience of working within General Practice Experience of using own initiative
Qualifications Essential
Good standard of general education GCSE Mathematics C or above (or equivalent) GCSE English C or above (or equivalent)
Desirable
CLAIT / ECDL qualification
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Kennet and Avon Medical Partnership
Address George Lane
Marlborough
Wiltshire
SN8 4BY
United Kingdom
Employer's website https://www.kamp.nhs.uk/ (Opens in a new tab)