About this role
Salary: £24,000 - 35,000 per year
Requirements
- Good organisational skills and attention to detail.
- Confident written and verbal communication skills.
- Good general IT knowledge, including Microsoft Office.
- Experience using CRM systems is advantageous.
- Ability to understand and interpret technical information.
- A basic understanding of technical drawings or schematic diagrams is beneficial.
- Previous experience in technical support, project administration, engineering or a similar role is advantageous.
- Relevant technical qualifications are beneficial but not essential.
Responsibilities
- Review project quotations and requirements against existing technical documentation, identify gaps, and ensure the necessary information and schematic drawings are available.
- Maintain and update HubSpot CRM records, including project progress, site engineer details, training records and outstanding actions.
- Liaise with customers, engineers and project managers to coordinate project requirements, obtain progress updates and follow up on outstanding information.
- Deliver product demonstrations, customer presentations and technical training sessions, both face-to-face and online, using equipment demonstrations and PowerPoint presentations.
- Respond to general customer queries by telephone, email, video call or in person, and help investigate and resolve technical issues when required.
Technologies
- CRM
- HubSpot
- Support
More
We are Urmet UK, a leading supplier of door entry, video intercom and access control systems, serving installers, distributors, housing providers and developers across the UK. This is a full-time, office-based role with occasional travel and an annual salary of £24,000–£35,000, depending on experience. We provide full product and software training, with opportunities to develop technical knowledge and project coordination skills and take on increased responsibility over time. We offer a relaxed office environment with casual dress, comfortable staff facilities, complimentary drinks and snacks, company-funded team lunches every two weeks, regular working hours with a 5pm finish and very little requirement to work beyond those hours, and on-site parking. Work is in person.
last updated 45 week of 2026