About this role
Salary: £49,000 - 89,000 per year
Requirements
- Proven senior leadership experience running a Professional Services function within an MSP or IT consultancy environment
- Demonstrable commercial acumen in estimating, margin management, utilisation control, and delivery governance
- Excellent stakeholder management skills and credibility with senior customer leaders
- Strong delivery-method expertise, such as PRINCE2, PMP, or Agile hybrid, and the ability to embed scalable processes
- A credible understanding of the Microsoft cloud ecosystem, including M365, Azure, and Modern Workplace, as well as security, compliance, and transition to operations (desirable)
- Familiarity with cybersecurity frameworks such as NIST and delivery governance in regulated environments (desirable)
- Relevant project or programme leadership certifications, such as PRINCE2, PMP, MSP, or Agile/Scrum
- Degree-level education or equivalent experience
- Leadership qualities including executive-level gravitas, accountability, empathy, coaching ability, adaptability, focus, positivity, stability, risk awareness, and commitment to continuous improvement and predictability
Responsibilities
- Lead and evolve our Professional Services function, owning end-to-end customer project delivery and ensuring work is consistent, profitable, high quality, and meets customer expectations
- Lead the Project Management Office (PMO) and technical delivery teams responsible for designing and implementing customer IT solutions, primarily across Microsoft cloud, modern workplace, and core infrastructure services
- Own solutions design and delivery, quality, customer satisfaction, utilisation, margin performance, and the maturity of our project and engineering delivery approach
- Model high standards of delivery excellence and build a supportive, inclusive, high-performance culture across the PMO and technical delivery teams
- Manage employee lifecycle processes, working with our HR Business Partner to support staff wellbeing and growth
- Own and consistently apply our project delivery framework, including stage gates, RAID, reporting, change control, and lessons learned
- Ensure project plans, risks, dependencies, and resource assignments are managed and visible to stakeholders
- Maintain robust change control and governance, including assessing overruns and ensuring scope changes are matched with appropriate commercials
- Build a predictable portfolio delivery engine with strong project discipline, consistent artefacts, accurate status reporting, and early escalation
- Lead technical delivery to meet commercial and customer satisfaction targets, with effective, secure delivery and quality assurance from design through deployment and transition
- Foster collaboration between technical teams, Pre-sales, project managers, and project coordinators, supporting joined-up planning, dependency management, and customer communications
- Drive standardisation and repeatability through templates, playbooks, reference architectures, and delivery patterns
- Ensure end-to-end delivery accountability, including knowledge transfer to Managed Services, Service Desk enablement, and the creation and maintenance of documentation and knowledge articles
- Act as a senior escalation point, ensuring customer outcomes through clear governance, reporting, and expectation management
- Serve as executive sponsor for key customers, represent us in senior stakeholder forums, and translate business needs into prioritised delivery roadmaps
- Own Professional Services performance, including profitability targets and operational success metrics
- Establish and maintain reporting on utilisation, margin, project profitability, delivery performance, and pipeline coverage
- Ensure statements of work accurately reflect scope, effort, skill mix, and delivery method, reducing leakage and improving estimating accuracy
- Optimise resourcing across the PMO and technical delivery to balance customer demand, staff wellbeing, and financial outcomes
- Partner with Sales to validate delivery approaches and ensure commitments are deliverable and scalable
- Support Pre-sales in developing repeatable solutions and delivery processes, including adopting automation or AI where appropriate
- Build relationships with key partners and suppliers, evolve our service catalogue and technical capabilities, and help us flex resources as demand changes
Technologies
- AI
- Azure
- Cloud
- Support
- Security
More
Doherty Associates (DA) has delivered IT solutions for over 35 years to world-renowned international clients, predominantly in professional and financial services, including leading private equity and top-tier law firms. We are a Microsoft Solutions Partner with five designations, hold a Tier 1 Microsoft CSP relationship, and are ISO27001 and ISO9001 accredited. Our services are built on the Microsoft cloud ecosystem, aligned with the NIST Cyber Security Framework, and focused on quality, security, and long-term client outcomes. Reporting to the COO, this senior leadership role oversees delivery governance, people leadership, commercial performance, and continuous improvement, and serves as a senior point of engagement for customers and internal stakeholders.
We offer a basic salary plus performance bonus, 34 days of annual leave including UK bank holidays and a birthday day off, enhanced family-friendly benefits including company sick pay, private medical insurance, an Employee Assistance Programme, income protection, life insurance, and a company pension scheme. The role is based in person. We use AI notetaking tools to transcribe interviews for internal review; proceeding with an interview constitutes consent.
last updated 45 week of 2026