About this role
Salary: £26,000 - 28,500 per year
Requirements
- Excellent IT skills and confidence learning new software and systems.
- Strong problem-solving skills and a logical, methodical approach.
- Excellent written and verbal communication skills.
- A friendly, professional and patient approach to customer service.
- Excellent organisational skills and the ability to prioritise competing tasks.
- Strong attention to detail and accuracy when recording information.
- Confidence using Microsoft Office applications, particularly Outlook, Excel, Word and PowerPoint.
- Ability to work independently, use initiative and work effectively as part of a team.
- Willingness to learn new skills and adapt to changing priorities.
- Full UK driving licence and access to your own transport to commute to our office in Holton Heath, Poole.
- Previous experience in software support, technical customer service, administration or software testing is desirable but not essential.
- Experience using helpdesk or support ticketing systems is desirable but not essential.
- Familiarity with mobile applications and Android devices is desirable but not essential.
- Experience testing software or documenting technical issues is desirable but not essential.
- Experience creating presentations, user guides or training materials is desirable but not essential.
- Familiarity with basic video editing or screen recording software is desirable but not essential.
- Confidence communicating or presenting information to individuals or groups is desirable but not essential.
Responsibilities
- Act as a first point of contact for software support enquiries via telephone and email.
- Investigate and troubleshoot issues with our mobile inspection app and online software platforms.
- Guide customers through software functionality and help resolve user-related issues.
- Log, manage and monitor support tickets, maintain accurate records and follow up on outstanding issues.
- Keep customers informed of progress and ensure enquiries are handled professionally and efficiently.
- Escalate complex technical problems to our Software Manager or external development team when required.
- Assist with setting up new customers and provide ongoing software support.
- Regularly test our bespoke mobile app and online platforms to identify bugs, errors and usability issues.
- Test new features, software updates and bug fixes before release to customers.
- Investigate reported issues, attempt to reproduce problems and document findings clearly.
- Provide developers with accurate information, screenshots and steps to reproduce identified bugs.
- Retest resolved issues to confirm fixes have been implemented successfully.
- Help identify opportunities to improve the usability and reliability of our systems.
- Maintain accurate customer records, software documentation and internal administrative systems.
- Assist with creating and updating training presentations, user guides, instructional videos and other supporting materials.
- Help coordinate software training sessions and customer onboarding.
- Support our Software Manager with administrative tasks, tracking ongoing issues and coordinating communications.
- Liaise with other departments to help resolve customer enquiries.
- Assist with generating and distributing inspection reports where required.
- Undertake other general administrative duties as needed.
- Potentially deliver online and face-to-face software training, including occasional travel to customer locations throughout the UK.
Technologies
- Android
- Excel
- Support
- Mobile
More
We are The Play Inspection Company, a well-established business specialising in playground safety inspections, consultancy and training throughout the UK. We have developed bespoke software, including a mobile inspection app and online management platforms used by inspectors and customers. We are recruiting a Software Support Administrator to join our small, friendly and supportive team. This is a varied, hands-on role combining technical support, testing, customer service and administration, with opportunities to develop skills and responsibilities over time.
We provide full training on our bespoke systems; previous experience in the playground inspection industry is not required. The role is full-time and permanent, based in Holton Heath, Poole (BH16 6NL), with hybrid working: three days in the office and two days from home once fully trained, with necessary equipment provided. Salary is £26,000–£28,500 per year, depending on experience. Hours are Monday to Thursday, 9:00am–5:00pm, and Friday, 9:00am–4:30pm, with a 30-minute lunch break.
Benefits include 23 days annual leave plus your birthday off, additional leave based on length of service, a NEST workplace pension, profit-linked company bonus, an optician contribution, free on-site parking, a cycle-to-work scheme, casual dress, company events and free flu jabs.
last updated 45 week of 2026