About this role
Salary: £25,000 - 27,000 per year
Requirements
- Good IT literacy and confidence learning new software.
- An interest in technology and a practical approach to solving problems.
- Strong administration and organisational skills, with attention to detail.
- Clear, friendly and professional telephone and written communication.
- A customer-focused approach and patience when helping people resolve issues.
- Ability to prioritise tasks, follow procedures and recognise when to ask for support.
- IT qualifications or experience in the fire and security industry are advantageous but not essential; previous fire and security experience is not required.
- GCSE or equivalent preferred.
- IT support experience of one year preferred.
- English language required.
- United Kingdom work authorisation required.
- Appointment is subject to successful completion of BS 7858 security screening.
Responsibilities
- Provide first-line technical support to customers by telephone and email.
- Carry out routine system checks, basic troubleshooting and remote resets, following training and agreed procedures.
- Log support requests accurately and escalate more complex faults to the appropriate technical colleagues.
- Update our Uptick service management system and maintain accurate customer and operational records.
- Keep customers informed about their support requests and next steps.
- Support our operations team with general administration as required.
Technologies
- Support
- Security
More
We are W4G Fire & Security, and we are seeking a Technical Support & Operations Administrator to join our head office team in Sowton, Exeter. The role combines customer support, basic technical troubleshooting and administration, with training in our systems and support procedures. You will report to the Operations Supervisor and Technical Services Supervisor and work closely with colleagues. We offer a salary of £25,000–£27,000 per year, depending on experience, a 35-hour working week, 25 days annual leave plus bank holidays, a Westfield Health plan, workplace pension, training and development opportunities, free and on-site parking, and private medical insurance. Hours are regular Monday to Friday, with no on-call duties or travel requirements. The role is office-based and in person at our head office in Sowton, Exeter.
last updated 45 week of 2026