About this role
Salary: £? - ? per year
Requirements
- Strong experience designing complex, end-to-end services
- Experience delivering to government service design standards
- Expertise in service blueprinting, journey mapping and workshop facilitation
- Excellent stakeholder management and communication skills
- Experience mentoring and supporting other designers
- Confidence using design, prototyping and collaborative mapping tools
- BPSS clearance required
- Public-sector or regulated-environment experience is beneficial
Responsibilities
- Lead end-to-end service design across digital and offline channels
- Create service blueprints, user journeys and ecosystem maps
- Turn research findings into practical service improvements
- Facilitate workshops and influence stakeholders
- Collaborate with researchers, product managers and engineers
- Mentor designers and measure the impact of service changes
Technologies
- UX UI Design
More
We are seeking an experienced Principal Service Designer to lead the design and improvement of complex services, balancing user needs, business goals and technology capabilities. This is a full-time contract role based in Leeds, with two days on site per week, paying £550 per day inside IR35. The contract runs until 31 March 2027. Apply with your CV and examples of relevant service design work.
last updated 45 week of 2026