About this role
Salary: £91,000 - 136,500 per year
Requirements
- Extensive ServiceNow HRSD experience
- Proven experience assessing and remediating ServiceNow environments
- Experience leading platform transformation and optimisation programmes
- Strong understanding of HRSD architecture and governance
- Experience reducing customisation and driving out-of-the-box (OOTB) adoption
- Knowledge of HR operating models and employee experience solutions
- Strong stakeholder management, communication, and interpersonal skills
Responsibilities
- Assess the existing HRSD implementation, including customisations, integrations, workflows, and data models
- Identify technical debt, unsupported design patterns, and upgrade risks
- Review HR processes against ServiceNow best practices
- Define the target-state architecture and roadmap
- Drive adoption of out-of-the-box functionality
- Retire bespoke workflows, scripts, and catalogue items where appropriate
- Establish architecture governance, standards, and design principles
- Support upgrade readiness and release management activities
- Present architecture recommendations and transformation roadmaps
- Support development of a ServiceNow HRSD Knowledge Centre
Technologies
- Architect
- Support
- ServiceNow
More
We are seeking a ServiceNow HRSD Solution Architect to help transform an existing HR Service Delivery environment into a scalable, maintainable operating model aligned with ServiceNow best practices. The role focuses on reducing customisation and technical debt, increasing use of out-of-the-box functionality, and enabling efficient platform upgrades and enhancements. Areas of interest include Employee Journey Management, Knowledge Management, Case Management, and HR Agent Workspace. Deliverables include an HRSD current-state assessment, OOTB fit-gap analysis, target-state architecture, and HRSD transformation roadmap.
last updated 45 week of 2026