About this role
Salary: £36,000 - 60,000 per year
Requirements
- Strong Cisco Voice SME background, including Cisco CUCM and contact centre
- Cisco Unified Call Manager (CUCM) 12.x or later
- Experience with IP endpoints, Cisco Jabber and Jabber Mobile
- Experience with MRA, SIP, MGCP and ISDN
- Knowledge of packetised voice, session management and call routing
- Five or more years of experience with enterprise voice and data systems
- CCNP Collaboration-level knowledge; certification preferred but not required
- Experience with branch office construction, renovation, relocation or corporate real estate projects
- Organised and self-motivated, with the ability to manage multiple projects under pressure
- UK right-to-work eligibility; eligible dependant visa holders and people with Indefinite Leave to Remain (ILR) may apply. Visa sponsorship and Skilled Worker visa support are not available.
- Experience with Cisco UCCX, Avaya Session Manager, IPC and Private Wires, and a bachelors degree are additional qualifications listed for the role.
Responsibilities
- Deliver installation and integration of voice and data hardware and cabling
- Oversee migrations and support day-one business operations
- Resolve complex voice issues through Level 3 troubleshooting, analysis and remediation
- Support Level 1 and Level 2 teams through incident escalations
- Manage incidents, problems and changes across global voice infrastructure
- Contribute to operational acceptance of new deployments
- Produce as-built technical documentation
- Communicate clearly with business units during projects and incidents
- Track work activities in ServiceNow
- Take part in vendor management and governance
- Help plan installations, oversee migrations, support the first day of business operations and provide ongoing telephony support
- Act as the Level 3 escalation point for global voice infrastructure
Technologies
- Cisco
- Hardware
- Support
- Mobile
- ServiceNow
- C++
More
We are seeking a senior Level 3 voice professional for a 12-month contract with a global financial services organisation. The role combines day-to-day ownership of enterprise Cisco telephony with voice fit-out work for a new office tower, including planning, coordination and installation of voice and data infrastructure. The tower project is in London; the listed role location is Glasgow, Scotland, UK, with a hybrid working pattern requiring two days per week in the office. Weekend work is required during installation phases, typically on Friday evenings and Saturdays.
last updated 45 week of 2026