About this role
Salary: £104,000 - 111,800 per year
Requirements
- Active, current and transferable SC Clearance, required before starting
- Proven experience delivering user research in government, defence or highly regulated environments
- Strong understanding of user-centred design principles
- Experience planning, conducting and analysing user research
- Ability to translate research insights into meaningful recommendations
- Experience working in agile, multidisciplinary delivery teams
- Excellent stakeholder engagement and communication skills
- Desirable: Previous experience on Defence or National Security programmes
- Desirable: Familiarity with GDS service standards and assessments
- Desirable: Experience researching services involving sensitive or secure information
Responsibilities
- Plan and conduct user research across the service lifecycle
- Select and apply appropriate qualitative and quantitative research methods
- Engage with diverse users and stakeholders to uncover insights and pain points
- Synthesise findings into clear, actionable recommendations
- Work closely with Service Designers, Interaction Designers, Content Designers and Product Managers
- Support evidence-based decision-making across multidisciplinary teams
- Communicate research findings effectively to technical and non-technical audiences
Technologies
- Support
- Security
- UX UI Design
More
We are supporting a high-profile defence programme delivering critical digital services in a secure government environment. We are seeking a mid-level User Researcher with a strong track record of research that influences service design and product decisions on complex, user-centred projects. The role is part of a multidisciplinary team and is based in a hybrid working arrangement, with regular attendance in Corsham, Wiltshire. The contract is six months, pays £430 per day and is inside IR35. We value respect, equality, diversity and inclusion, and welcome applicants from all backgrounds and perspectives. We are committed to supporting applicants with reasonable adjustments during the recruitment process.
last updated 45 week of 2026