About this role
Salary: £35,000 - 40,000 per year
Requirements
- At least two years of relevant experience, including previous employment within a recruitment agency
- Experience supporting IT systems, projects, systems administration, or technology-related business operations
- Knowledge of recruitment CRM/ATS systems; Bullhorn experience is advantageous
- Strong organisational skills, with the ability to prioritise workloads and meet deadlines
- Strong written and verbal communication skills, with confidence engaging with people at all levels
- A responsible, reliable, and conscientious approach to work
- A proactive, self-starting approach, using initiative, common sense, and sound judgement
- Willingness to learn, develop new skills, and take on increasing responsibility
- Good working knowledge of Microsoft 365 applications
- Drive and commitment to build a long-term career in IT
Responsibilities
- Coordinate IT projects, systems implementations, and technology improvements from planning through to completion
- Work with internal teams, stakeholders, and external suppliers to keep projects on track
- Maintain project plans, timelines, documentation, and progress reports
- Monitor deadlines, identify potential issues, and proactively find solutions
- Support systems testing, implementation, user training, and process improvements
- Maintain accurate IT records, systems information, and operational documentation
- Coordinate IT onboarding and offboarding, equipment, and access requests
- Provide initial IT support and liaise with external providers to resolve technical issues
- Identify opportunities to improve processes and working practices
Technologies
- CRM
- Support
- Microsoft 365
- Office 365
More
We are recruiting for a permanent, full-time IT Project Support Analyst role with a well-established global recruitment organisation. The salary is £35,000–£40,000, depending on experience. The role is based in Southwark, London, with office working Monday to Thursday and working from home on Fridays. Hours are Monday to Friday, 8:30am–5:30pm. Reporting to our Global IT Director, the role supports projects, systems implementations, and technology improvements across our international business.
We offer a structured development pathway towards IT Manager within 3–5 years, subject to agreed objectives, direct exposure to our Global IT Director, training and professional development, and the opportunity to work on meaningful projects. Benefits include 23 days annual leave, increasing to 28 days, including three days allocated to the Christmas closure, private healthcare, a company pension, and life assurance.
last updated 45 week of 2026