About this role
Salary: £40,000 - 40,000 per year
Requirements
- Experience supporting IT infrastructure, business applications, and end-user technologies.
- Strong troubleshooting skills across networks, Windows environments, and enterprise systems.
- Knowledge of cybersecurity and IT operational best practices.
- Experience in manufacturing, automotive, or production environments is an advantage.
- A proactive, customer-focused mindset and strong communication skills.
- Ability to work independently while collaborating with global teams.
- Flexibility and willingness to join an on-call roster if required.
Responsibilities
- Take responsibility for IT operations at our Stoke-on-Trent plant.
- Coordinate, maintain, and support on-site applications and system infrastructure, including production control systems (SAP, PCS, QDB, QDC, PVS) and related operating systems and software in JIS/Non-JIS environments.
- Work as a key member of our IT support teams.
- Implement, roll out, and manage IT systems and software packages.
- Ensure local data availability and consistency in alignment with data owners.
- Provide expertise across JIS/Non-JIS technical processes and networks, desktop, printer, handheld, server, and telecommunications services, as well as IT solutions across functional areas.
- Maintain IT documentation, including diagrams, configurations, and procedures.
- Implement and enforce IT security measures, including access controls, firewalls, and data encryption, and ensure compliance with industry standards and relevant regulations.
- Monitor and maintain our IT infrastructure, including servers, networks, and cloud services, to support optimal performance and reliability.
- Follow our standard incident support process, particularly for JIS and production-critical issues, working closely with functional process experts, IT teams, and local support teams.
- Diagnose and troubleshoot network, application, and core systems infrastructure issues, escalate complex problems when necessary, and help ensure appropriate IT service coverage.
- Participate in IT projects, including cross-functional and regional initiatives.
- Manage IT assets and maintain data quality in asset registers.
Technologies
- Cloud
- Support
- Network
- SAP
- Security
- Windows
More
We are a leading global manufacturing business launching a new production facility in Stoke-on-Trent and are seeking an experienced IT Analyst to support the implementation, development, and ongoing maintenance of critical IT systems and infrastructure in a modern manufacturing environment. The role begins with approximately 2–4 weeks of training at our existing Solihull site, followed by a period of home working while preparations continue; once the plant is operational, the position will be based full time on-site in Stoke-on-Trent. We offer a salary of £40,000 per year, 27 days of holiday, a 6% employer pension contribution, and a Simplyhealth Level 3 Healthcare Cash Plan. Working hours are 37 per week.
last updated 45 week of 2026