About this role
Salary: £25,000 - 27,000 per year
Requirements
- At least 1 year of experience in IT support, technical support, or a similar role; 3 years of technical support experience is preferred.
- Good working knowledge of Windows operating systems and general IT troubleshooting.
- Understanding of networking fundamentals, including IP addressing, DNS, and connectivity.
- Excellent communication skills and a confident, professional telephone manner.
- Strong analytical and problem-solving abilities.
- Ability to manage multiple support requests and prioritize workloads effectively.
- Comfortable working independently and researching solutions to technical problems.
- Ability to remain calm and professional when dealing with urgent technical issues.
- Proactive attitude and genuine interest in developing technical skills.
- Helpdesk or ticketing system experience, such as Zoho Desk, is desirable.
- Knowledge of Linux and basic command-line troubleshooting is desirable.
- Exposure to audio-visual systems, CCTV, access control, or networked hardware is desirable.
- Experience providing remote technical support to customers or businesses is desirable.
- Reliable commute to Kirkham, Lancashire, or willingness to relocate before starting, is preferred.
Responsibilities
- Provide first-line technical support to customers via telephone, email, and helpdesk systems.
- Diagnose and resolve hardware, software, networking, and connectivity issues.
- Log, prioritize, and manage support tickets, ensuring timely resolution.
- Troubleshoot Windows-based systems, network configurations, and specialist software.
- Assist customers with remote setup, configuration, and system functionality.
- Escalate complex technical issues to senior engineers when required.
- Maintain accurate records of technical issues, resolutions, and customer communications.
- Support remote system testing, installations, and post-installation configurations.
- Work toward agreed service level agreements and customer service standards.
- Contribute to technical documentation and continuous service improvements.
Technologies
- Hardware
- Support
- Linux
- Network
- Windows
More
We are recruiting for a motivated, technically minded 1st Line IT Support Engineer to join our growing team at a well-established technology business in Kirkham, Lancashire. We specialize in advanced audio-visual and communication technology, supplying systems to organizations across the UK, including education, healthcare, and the public sector. In this customer-facing role, you will be the first point of contact for technical assistance and will handle regular inbound and outbound calls while supporting technology used in critical communication environments.
This is a full-time, permanent, in-person position with a salary of £25,000–£27,000 per year. We offer a company pension, free on-site parking, casual dress, company events, structured training and professional development, exposure to specialist software and advanced communication technology, and opportunities for career progression.
last updated 45 week of 2026