About this role
Salary: £28,000 - 34,000 per year
Requirements
- At least 1 year of IT support experience (2+ years for Tier 2); MSP experience is preferred
- Strong Microsoft 365 skills, including Exchange, Teams, and SharePoint
- Solid Active Directory and Microsoft Entra ID administration skills
- Networking fundamentals, including DHCP, DNS, and firewall/VPN configuration
- Excellent customer service and communication skills
- Experience with IT ticketing and remote management systems
- Self-motivated, with the ability to solve problems independently
- Full UK driving licence and access to a vehicle
- Friendly, clear, technical, fluent English
- Ability to commute reliably to Brighton or relocate before starting
- VoIP experience, such as 3CX or Gamma Horizon, is a plus
- Experience with RMM tools such as ConnectWise RMM/Platform is a plus
- Experience with PSA tools such as ConnectWise BMS/Platform is a plus
- Scripting or automation skills, CCTV setup/configuration experience, or relevant certifications such as Microsoft, CompTIA, or ITIL are advantageous
- UK work authorisation required
Responsibilities
- Troubleshoot and resolve escalated helpdesk tickets remotely and by phone
- Support client Microsoft 365 environments, including Exchange, SharePoint, OneDrive, and Teams
- Administer Active Directory and Microsoft Entra ID
- Deploy and maintain client laptops, desktops, servers, firewalls, and switches
- Configure and support VoIP systems such as 3CX and Gamma
- Assist with server and email migrations, SharePoint builds, VPNs, and cloud backups
- Perform proactive maintenance checks to help reduce client downtime
- Record support actions in ConnectWise for team visibility and documentation
- Provide clear, friendly support to clients with varying levels of technical knowledge
- Mentor junior engineers and contribute to our internal knowledge base
- Visit client sites across Sussex to provide proactive and emergency support
Technologies
- Active Directory
- Cloud
- Firewall
- Support
- ITIL
- Microsoft 365
- SharePoint
- VPN
- Office 365
- Azure
More
Were Hero IT Support, a modern, ambitious, and friendly managed service provider based in Brighton. We deliver IT support, cybersecurity, cloud, connectivity, and VoIP solutions to small businesses across Sussex and the UK. Youll join our eight-person team in a hands-on, client-facing role supporting business clients remotely and on-site, with broad experience, responsibility from day one, and opportunities to progress. The role is full-time and permanent, Monday to Friday, primarily in-office with occasional UK client-site visits.
Salary is £28,000–£34,000 per year, depending on experience. We offer a flexible work setup, relaxed dress code, parking and mileage for client visits, team lunches and snacks, funded certifications and development time, socials, team outings, recognition bonuses, referral and sales commission opportunities, and a career path toward Tier 3 or advanced skills. Additional benefits include a health and wellbeing programme and an on-site gym.
last updated 45 week of 2026