About this role
Job summary
We are looking to recruit a Business Support Administrator for the Torridge TALKWORKS Team. TALKWORKS is a large, high performing NHS Talking Therapies Service.
The successful candidate will be an enthusiastic team player who is friendly, empathic, has a good sense of humour and a commitment to our local services here in Devon. The team covers a large geographical area, and we strive to maintain a strong and healthy team culture.
The post holder will need to be able to work Monday Friday from our office in Barnstaple, with the possibility of working from home on one of these days.
You will need to have a good telephone manner as the role involves processing referrals over the phone, responding to clients who call into the service as well as making outgoing calls to clients.
The role also requires a high degree of organisational skill, an excellent working knowledge of administrative systems and the ability to accurately enter confidential and sensitive data into our clinical records system.
Main duties of the job
The key tasks of the role are:
Processing incoming referrals to TALKWORKSCovering the reception at 109 Boutport StreetAnswering incoming calls from patients and professionalsBooking, cancelling and amending appointmentsLiaising with the local and wider TALKWORKS teamsSupporting the running of the building including liaising with estates and the building landlord.Contributing to team meetings and eventsWorking collaboratively with cliniciansGeneral office admin tasks including taking team meeting minutes
About us
About Devon Partnership Trust
We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.
We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do
Our values
We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.
We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.
Job description Job responsibilities
Please refer to the job description attached to this advert which will provide further information on this role.
Person Specification
Experience Essential
Excellent organisational skills. Ability to prioritise workload and adapt to change when required. Previous experience of working within an administrative or secretarial team. Experience of dealing with confidential and complex information
Desirable
Experience of working as part of a team Previous experience of working in a Healthcare or Social Care administrative setting.
Other Desirable
First aid at work trained Current or previous experience as a fire warden Ability to travel to base and other locations as needed to meet the requirements of the role
Knowledge and Skills Essential
Intermediate IT skills in Microsoft Office Packages, i.e. Word, Excel, PowerPoint and Outlook. Working knowledge of a range of administrative procedures including diary management and arranging appointments. Excellent interpersonal and communication skills both written and verbal. Ability to take and convey clear messages. Ability to work without direct supervision on a day to day basis. Plan and prioritise own workload, ability to meet deadlines and work under pressure. Advanced keyboard skills.
Qualifications Essential
Business Administration Level 3 / T Level qualification in Management and Administration, or equivalent experience. GCSE English or equivalent. Evidence of continuing professional and personal development.
Desirable
ICDL (International Computer Driving License), or equivalent experience.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Devon Partnership NHS Trust
Address TALKWORKS
109 Boutport Street
Barnstaple
North Devon
EX31 1TA
Employer's website https://www.dpt.nhs.uk/ (Opens in a new tab)