About this role
Job summary
Reporting to the Head of the NWL CEP, the postholder will support the implementation and delivery of the clinical effectiveness programme, embedding systematic improvement processes within primary care. The role is primarily focused on NWL but its approaches and service developments may be extended across the wider West North London ICB geography where appropriate.
Main duties of the job
The postholder will provide line management and day-to-day support to a team of Clinical Facilitators while also undertaking elements of the facilitator role themselves, ensuring consistent, high-quality delivery across boroughs and neighbourhoods. Working closely with Primary Care Networks (PCNs), they will support GP practices to strengthen clinical effectiveness and contribute to improvements in health outcomes for residents across NWL. The programme builds on established models within NWL and elsewhere, integrating population health management and learning to support personal, organisational, and system development, and to drive continuous improvement in outcomes at neighbourhood and borough level.
They will be expected to work independently, developing effective relationships with local practice teams and providing on-site or virtual support as required, ensuring a coordinated and consistent approach to programme delivery.
About us
Our vision:
Wellbeing for life: We work in partnership with all who use our services to improve health and wellbeing. Together we look at ways of improving an individual's quality of life, through high quality healthcare and personal support.
Our values:
Compassion: Our staff will be led by compassion and embody the values of care outlined in our Staff Charter.
Respect: We will respect and value the diversity of our patients, service users and staff, to create a respectful and inclusive environment, which recognises the uniqueness of each individual.
Empowerment: We will involve, inform and empower our patients, service users, carers and their families to take an active role in the management of their illness and adopt recovery principles.We will ensure our staff receive appropriate direction and support, to enable them to develop and grow.
Partnership: We will work closely with our many partners to ensure that our combined efforts are focused on achieving the best possible outcomes for the people we serve.
See attached Staff Reward and Wellbeing Handbook detailing our benefits, discounts and wellbeing initiatives for staff.
Job description Job responsibilities
Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024."
As such, if you dont meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form.
Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).
For further info please visit: Skilled Worker visa: Overview - GOV.UK
MAIN DUTIES AND RESPONSIBILITIES
This role description is only an outline of the tasks, responsibilities and outcomes required of the individual. The job holder will carry out any other duties as may reasonably be required by their line manager.
The role description describes responsibilities as they are currently required. It is anticipated duties will change over time and the job description may need to be reviewed in the future.
1. Duties and Responsibilities: the post holder will:
Work collaboratively with boroughbased Clinical Leads to implement and embed quality improvement resources and methodologies that support practices, neighbourhood teams, and PCNs to deliver highquality patient care Manage a team of localitybased Clinical Facilitators to deliver agreed local and national objectives across primary care, neighbourhoods, and boroughs Apply strong facilitation skills to engage practices and neighbourhood teams, embed clinically effective ways of working, promote best practice, and reduce unwarranted variation across the borough Use knowledge of clinical systems (EMIS and SystmOne) to ensure practices and neighbourhoods can access and use appropriate resources, including contributing to the development or dissemination of searches, templates, and other tools Provide handson support and training to help practices and neighbourhood teams use these tools effectively and achieve improved outcomes against local service and population health objectives Develop datadriven improvement plans for practices and neighbourhoods, building strong working relationships and offering facilitation, advice, and support to meet quality improvement and contractual requirements Work closely with the multiprofessional Clinical Effectiveness team to inform local benchmarking, neighbourhood prioritisation, and population health planning Coordinate and manage practice and neighbourhood engagement meetings and visits to understand local challenges, agree improvement priorities, and support the adoption of best practice using clinical effectiveness methodologies Analyse performance, capacity, demand, and population health data to assess progress and identify opportunities for collaborative working across neighbourhoods and the borough Support change management by encouraging innovation and testing new approaches to care delivery, using recognised improvement tools and techniques such as process mapping and PDSA cycles. Act as project lead for boroughlevel clinical effectiveness workstreams, including local enhanced services, ensuring practices and neighbourhood teams understand service requirements and can use the necessary searches and templates to meet objectives.
Person Specification
Education and Qualifications Essential
Evidence of continued professional development Degree or demonstrable equivalent experience
Desirable
Leadership or management qualification Project management qualification (e.g. PRINCE2)
Experience Essential
Significant experience in senior management or facilitative roles within healthcare or related settings, including leading and supporting change with clinical and operational teams to improve ways of working. Demonstrated experience of co ordinating defined pieces of work or projects within complex environments, under appropriate governance Experience of supporting the implementation of agreed processes and procedures, helping embed new ways of working Experience of engaging stakeholders, gathering feedback, and supporting change management activity Experience of identifying, escalating, and reporting risks and issues, contributing to risk logs and progress reporting Experience of supporting budget monitoring and business planning activity, such as tracking expenditure or providing financial information Experience of drafting briefing papers, reports, and correspondence for senior audiences Experience of training or supporting staff to develop capability and confidence
Desirable
Experience of working with Primary Care, including a demonstrable working knowledge of GP clinical systems (e.g. EMIS, SystmOne
Skills and Knowledge Essential
Strong facilitation, organisation, and coordination skills, enabling teams to deliver agreed improvements in challenging environments Demonstrable working knowledge of quality improvement methodologies and service improvement tools, applied in a facilitative capacity Ability to collect, analyse, and present data from multiple sources to inform improvement activity and stakeholder discussions Ability to build and maintain effective working relationships across organisations and professional groups Confident and effective communicator, able to adapt style in challenging situations Ability to plan, prioritise, and manage own workload, supporting delivery plans across short, medium, and long-term timeframes Excellent IT skills, particularly in Microsoft Office, with advanced ability to process, analyse, and summarise data in Excel
Desirable
Thorough understanding of Primary Care, including the role of national and local services in patient care and practice finance Knowledge of clinical coding systems (e.g. SNOMED) and ability to interpret relevant business rules Knowledge of clinical coding systems (e.g. SNOMED) and ability to interpret relevant business rules Strong understanding of primary care data quality and its importance for service delivery and funding Numerate, with an understanding of practice finance, funding mechanisms (e.g. QOF), and financial systems including budget monitoring and invoice processing Understanding of contracting and commissioning approaches within Primary Care.
Attitudes, aptitudes, personal characteristics Essential
Enthusiastic, flexible, and proactive, with a "can-do" approach to changing priorities Demonstrably able to create a compassionate, supportive and open environment for other facilitators to thrive and receive appropriate help where needed Able to provide direct support to other facilitators or make connections and signpost helpful routes where needed Resilient and effective under pressure Self-confident, motivated, and able to work with a high degree of autonomy within agreed organisational and programme governance frameworks Strong interpersonal skills with the ability to build constructive, professional relationships.
Desirable
Training coaching or mentoring approaches to management.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Central and North West London NHS Foundation Trust
Address CNWL HQ
350 Euston Road
London
NW1 3AX
United Kingdom
Employer's website https://www.cnwl.nhs.uk/work (Opens in a new tab)