About this role
At Azitech, strong customer communication is essential. You'll ensure structured dialogue and process continuity across our supply chain and sales networks.
Key Responsibilities
- Customer Communication Act as first-line contact for incoming emails and enquiries.
- Ensure continuity in dialogue when Key Account Managers are unavailable.
- Coordinate responses between customers, KAMs, and suppliers.
- Sales & Enquiry Support Follow up on previous quotations and dormant enquiries.
- Log lead activity and follow-ups in CRM/ERP . Register quote logs and update statuses aligned with EN9120 requirements.
- Quality & Inspection Assist in Goods In / Goods Out PCB inspection documentation.
- Ensure inspection data is complete, archived, and linked to orders.
- Maintain and update KPI and performance tracking logs.
- Background & Skills Technical Expertise Experience from PCB manufacturing or PCB supply chain.
- Understanding of PCB enquiries and technical communication.
- Familiarity with quality documentation in manufacturing environments.
- Professional Attributes Highly structured, organized, and detail-oriented.
- Excellent written and verbal communication skills.
- Comfortable working inside CRM/ERP systems.
- Proactive mindset—ensuring nothing "falls between chairs."
Reporting Structure Reports to Sales/Management, working closely with KAMs, Quality, and Operations teams.