About this role
Job summary
An exciting opportunity has arisen within the Diabetes Nurse Admin Team for a Receptionist Administrator.
You will be required to work Monday & Tuesday 09:00 to 17:00 in Clinic B, Queens Hospital Burton.
We are looking for an enthusiastic and motivated team player with excellent communication & problem solving skills looking to develop into the role. You will require high levels of tact and diplomacy with the ability to prioritise your own workload effectively.
You will be working alongside a number of receptionists, administrators, secretaries consultants and various other clinical staff covering a wide range of receptionist and clerical duties to include managing patient calls and queries, clinic preparation, appointment scheduling. Therefore, a flexible approach to workload is required.
If you are a confident communicator with the ability to liaise with clinicians, clinical staff and patients and a have strong organisational and time management skills with the ability to multi-task and work under pressure, with the ability to work flexibly come and meet the team.
Main duties of the job
- Provide a high standard of administrative support in own departmental area.
- Provide effective communication across all boundaries to ensure the delivery of a comprehensive administration service.
- To ensure all enquiries are effectively managed and successfully resolved within a prompt timescale, ensuring all relevant personnel are informed as necessary and an appropriate record is maintained.
- Undertake general administration duties in respect of own department requirements I.e., diary management, organising associated activities/paperwork, clinic preparation, appointment scheduling.
- Prioritise own work schedule, to ensure an efficient and timely output within all areas of responsibility, to assist in achievement of quality and audit standards.
- Awareness and understanding of sensitive information, ensuring strict confidentiality at all times.
- Ensure timely delivery of regular and ad hoc, data / information requested by the management team, producing reports as required.
- Use of IT applications to monitor, prepare and validate databases as appropriate.
- Assist in any additional related project work as directed.
- To actively participate in regular team and departmental meetings.
- Understand and monitor long waiters, waitlists and 18W RTT.
- To greet patients at Reception Desk and book them in/out for their appointments.
- Answer telephone queries from patients
Closing date of applications: 12th November 2026
Interview date: 26th November 2026
About us
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
In return we will offer
- Development opportunities, including both professional and leadership development
- On-going support through every step of the way from recruitment to when you join our team and beyond.
- A variety of other staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
Key Facts about our Trust
- We see on average 4810 OP appointments per day.
- We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
- An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
- Our hospitals admit an average of 195 emergency patients daily.
- Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
- We are one of only 7 Trusts nationally with more than 50 operating theatres.
- We carry out more than 140 elective procedures each working day.
Job description
Job responsibilities
Please note this position is not eligible for sponsorship. Applicants must be able to demonstrate an existing and ongoing right to work in the UK for the duration of the contract without sponsorship from the Trust.
Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AI generated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.
Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Skilled worker: Health and Care Visa | NHS Employers
Important visa information: Due to UK Home Office immigration rule changes effective from 22 July 2025, applicants sponsored under Occupation Code 6131 (Nursing Auxiliaries and Assistants) may not be eligible to bring dependants under the Skilled Worker route if their Certificate of Sponsorship is issued on or after this date. Applicants are responsible for understanding how these rules apply to their individual circumstances. The Trust cannot provide immigration advice. Further information is available on the Skilled Worker visa: Your partner and children - GOV.UK
Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).
Person Specification
Qualifications
Essential
- Standard NVQ II in Business and Administration or equivalent knowledge and skills
Experience
Essential
- Evidence of previous experience of providing patient/customer services
- Demonstrable experience working in an administrative role
Knowledge
Essential
- Evidence of a good level of IT literacy with experience of using a range of IT applications
Desirable
- Knowledge of the RTT (Referral To Treatment) waiting list procedures
Skills
Essential
- Demonstrate a flexible approach and ability to prioritise workload and meet daily, weekly & monthly deadlines
- Demonstrate the ability to communicate with via phone, email and messaging
- Evidence of being able to work independently and as part of a team.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
University Hospitals of Derby and Burton NHS Foundation Trust
Address
Queens Hospital Burton
Belvedere Road
Burton-On-Trent
DE13 0RB
United Kingdom
Employer's website
https://www.uhdb.nhs.uk/ (Opens in a new tab)