About this role
Job summary
An exciting opportunity has arisen for an enthusiastic and organised person to join the fast paced Medical Secretary Team within Dorset Musculoskeletal Services.
The Service is spread across Dorset and with the ability to use virtual communication software, team members can keep in touch on a daily basis.
We are recruiting for a part time position of 24hours per week over 4 days based at Boscombe Community Hospital, 11 Shelley Road, Boscombe.
Please note visa sponsorship for this role is unfortunately not available. Ensure you hold valid right to work in the UK and will not require sponsorship if successful.
Main duties of the job
To support the Administration functions of Specialist services (MSK, Physio, MSK Triage, ENT) ensuring that the administrative needs of the services are achieved to the required standards. To assist with the Reception Team with covering the reception desk as and when needed and answering patient calls.
To drive the delivery of efficient and accurate processing in the management of the patient journey from triage, diagnostic management, onward referral, typing of reports/letters to discharge.
To establish and maintain communication with key stakeholders for the services - Primary Care referrers, clinicians, secondary care and independent providers.
To ensure patients and all contacts to the service are dealt with in a friendly and professional manner and that the experience is positive.
Ensure patient pathways meet the Triage target and 18 week Referral to Treatment target (RTT)
Employment in this post requires a Standard Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of.
About us
At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost800,000 people.
We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.
Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.
Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to create healthier lives, empowered citizens and thriving communities.
Job description
Job responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
We understand that AI can be a useful tool when completing your application. However, we are seeing an increasing over-reliance of AI tools, which can negatively affect your application as it reduces a candidates individuality, and makes it difficult for us to gain a clear and authentic understanding of your experience, skills, and in turn your suitability for the role.
All submissions must be truthful and if you do use AI, it should only be used to enhance your application and not create your supporting statement in its entirety. Your supporting statement should be in your own words and must accurately reflect your personal experience and achievements. Where we have concerns that AI has been used to generate content that misrepresents your experience and suitability for the role, we may withdraw your application.
As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact [email protected]
Person Specification
Personal Qualities
Essential
- Flexibility
- Able to perform under pressure
- Attention to detail
IT Skills
Essential
- Knowledge of Microsoft office including word and excel
Desirable
- Sys1 knowledge or other clinical patient record system.
Knowledge
Essential
- NVQ level 3 or equivalent in office procedures
Skills
Essential
- Demonstrate ability to work as part of a team
- Recent experience of working a customer focused role
- Ability to use own iniative
Desirable
- Experience in a healthcare setting
- Experience of working in a comparable role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Dorset HealthCare University NHS Foundation Trust
Address
Boscombe Community Hospital
11 Shelley Road
Boscombe
BH1 4JQ
United Kingdom
Employer's website
https://www.dorsethealthcare.nhs.uk/work-for-us (Opens in a new tab)