About this role
Job summary
This role provides support for the Trust's electronic expenses system and acts as the main point of contact for all users. You'll help staff with technical issues, maintain the system, test new features, and make sure all data is processed accurately. You'll also train employees on how to use the system effectively, no matter their level of experience.
As part of the wider Benefits team, you'll also share information about the Trust's staff benefits programs, answering questions, assessng applictions and directing complex inquiries to specialists when needed. You'll use your problem-solving skills to analyse data, create clear reports, and suggest improvements to our processes, all while maintaining confidentiality and following Trust guidelines.
Please note visa sponsorship for this role is unfortunately not available. Ensure you hold valid right to work in the UK and will not require sponsorship if successful.
Main duties of the job
Provide Service Desk support for the Trust's electronic expenses and staff benefits systems, managing user requests and technical issues through to resolution
Maintain user accounts on the expenses and benefits systems, ensuring accuracy of staff details and appropriate access permissions
Train and support staff at all levels on using the electronic expenses system effectively
Analyse data from the system to identify problems, produce reports, and suggest improvements
Support the Trust's staff benefits schemes by providing information and directing complex queries appropriately
Maintain system documentation, test new functionality during upgrades, and implement technical changes
Work with the wider Benefits team to ensure continuous service provision during absences
Import and manage data between systems while maintaining staff confidentiality and data security
Run regular operational tasks and audits to ensure systems are working effectively and being used as required
Support managers with creating and running their own reports from the electronic expenses system
About us
At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.
We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.
Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.
Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.
Job description
Job responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
We understand that AI can be a useful tool when completing your application. However, we are seeing an increasing over-reliance of AI tools, which can negatively affect your application as it reduces a candidates individuality, and makes it difficult for us to gain a clear and authentic understanding of your experience, skills, and in turn your suitability for the role.
All submissions must be truthful and if you do use AI, it should only be used to enhance your application and not create your supporting statement in its entirety. Your supporting statement should be in your own words and must accurately reflect your personal experience and achievements. Where we have concerns that AI has been used to generate content that misrepresents your experience and suitability for the role, we may withdraw your application.
As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact [email protected]
Person Specification
Knowledge
Essential
- Minimum of GCSE Grade C or equivalent in Mathematics and English Language
Desirable
- Experience of using ESR
Knowledge and Experience
Essential
- Educated to Level 3 (NVQ or A Level standard) in administration or IM&T - or equivalent level of knowledge within an IM&T role
- Excellent working knowledge of MS Office applications, with a focus on Word, Excel and PowerPoint
Desirable
- Previous experience of working within an administration role
Experience
Essential
- Previous experience of, and a strong commitment to delivering a customer focused service
- Experience of working within defined administrative procedures
Desirable
- Basic understanding of staff benefits including have knowledge of legislative and HMRC requirements
Personal qualities/attributes
Essential
- Ability to effectively organise own workload, prioritise effectively and ensure deadlines are met
- Ability to develop and maintain good working relationships with staff at all levels
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Dorset HealthCare University NHS Foundation Trust
Address
Trust HQ
2 Nuffield Road
Poole
BH17 0RB
United Kingdom
Employer's website
https://www.dorsethealthcare.nhs.uk/work-for-us (Opens in a new tab)