About this role
Job summary
You'll support patients and visitors through front of house reception services, helping them access care smoothly and feel welcomed. You'll be part of the Care Coordination Customer Service Team, working across multiple health centre receptions. Your role is key to creating a positive first impression and keeping services running safely and efficiently. You'll work closely with clinical and admin teams to ensure patients are directed and supported with care. For informal enquiries please contact Sharon Douglas on telephone number 07964 688468 If you require an alternative method of communication, please e-mail [email protected] for further information on this post.
We have multiple roles currently available within the service, includng: x1 Bransholme Health Centre 22.5 hours per week & x1 20 hours per week x1 Mobile role covering Hull and East Riding 25 hours per week x1 Beverley Health Centre 22.5 hours per week
Main duties of the job
What you'll do
- Welcome patients and visitors in a friendly, professional way
- Manage a busy reception, including answering calls and booking enquiries
- Direct patients to appointments and support clinical teams
- Keep records accurate and up to date using digital systems
- Provide flexible cover across reception sites when needed
What we're looking for
- Strong organisation skills with good attention to detail
- Clear communication and a calm, approachable manner
- Flexibility to work across different sites and shift needs
- Level 3 qualification in Business Administration or Customer Service, or equivalent experience
- Word processing skills to OCR Level 2 or ICDL standard
- Experience in an NHS setting is helpful but not essential
We welcome applicants from all backgrounds and value different experiences to help us deliver kind, inclusive care for everyone.
About us
At CHCP, we're passionate about people and we know that you are too, that's why we're here isn't it? We recognise that high quality care is delivered by high quality professionals who are appreciated, respected and supported, which is why we want to give all our colleagues the chance to shine.
Work with us and you'll be more than just a number. Our people are our shareholders and their thoughts and opinions are always heard at CHCP you have a real voice.
Compassion is at the heart of our business; we're a team of nearly 2,500 colleagues who work together to deliver first class healthcare to thousands of people living in Hull, the East Riding, Knowsley and St Helens. Local diversity demands diverse roles, that's why we have vacancies to suit everybody. No matter your role at CHCP, we'll support you to thrive.
As the 13th largest social enterprise in the UK, we're pioneering the move towards independent service delivery. Join us on our journey and help us make history.
Job description
Job responsibilities
Please see the job description and person specification attached to this job advert for full details on the role.
Person Specification
Qualifications
Essential
- Level 3 in Business Administration/Customer Service or equivalent level of knowledge and experience
Desirable
- Word processing to OCR level 2 standard or ICDL
Knowledge
Essential
- Comprehensive knowledge of a range of administration procedures and practices.
- Knowledge of a range of software programmes including Microsoft Word, Excel, Outlook.
Desirable
- Knowledge of SystmOne functions and other clinical reporting systems
- Knowledge of clinic/appointment programmes
- Knowledge of making every contact count (MECC)
Experience
Essential
- Previous experience of working in an office environment and carrying out general office/administration procedures
Desirable
- Previous experience of patient appointment booking systems e.g sytstmOne
- Previous NHS experience or working with the public
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
City Health Care Partnership CIC
Address
Hull and East Riding
Hull
HU3 4AE
United Kingdom
Employer's website
https://www.chcpcic.org.uk/ (Opens in a new tab)