About this role
Job summary
To provide a high-quality efficient administration and clerical service to ward staff, visitors and patients.
To provide a reception service, acting as first point of contact on the telephone or face to face, for patients, visitors and other healthcare professionals.
To facilitate good communication with other wards and departments involved in patient care or ward/departmental functioning.
To input data regarding all admissions, transfers and discharges.
Main duties of the job
To assist in the provision of high standard care by providing a high quality efficient administration and clerical service to ward staff, visitors and patients.
Acting as first point of contact on the telephone or face to face, for patients, visitors and other healthcare professionals facilitating effective communication.
To manage data on admissions, transfers and discharges, through electronic systems, ensuring information governance and confidentiality is kept at all times.
To work in a collaborative and co-operative manner and to recognise and respect their particular contribution within the care team.
About us
South Tees Hospitals NHS Foundation Trust and North Tees and Hartlepool NHS Foundation Trust have come together to form University Hospitals Tees. As a result, post holders may be required to work across sites within both organisations. Across University Hospitals Tees, our ambition is to be the best place to work, ensuring we have the right staff in the right roles at the right time to deliver outstanding patient care and experience.We are committed to supporting our staff through an inclusive and supportive working environment, offering health and wellbeing initiatives, staff benefits, and opportunities for personal and professional development.We support the 'Making Every Contact Count' approach to behaviour change in the promotion of health and wellbeing of individuals and communities.
Job description
Job responsibilities
Please see the full job description and person specification document(s) attached for main responsibilities of the role.
Person Specification
Qualifications & Training
Essential
- GCSE's A-C (Maths & English) or equivalent qualification or demonstrable experience
- General IT skills
Desirable
- Knowledge of hospital computer systems: Ecamis, MIYA, PACS, Webice, Medical Terminology
- Previous ward clerk experience
Experience
Essential
- Previous experience of working in a clerical environment
Desirable
- Experience within the NHS
Knowledge and Skills
Essential
- Well-developed computer skills
- Well-developed interpersonal skills
- Ability to communicate effectively and efficiently
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
South Tees Hospitals NHS Foundation Trust
Address
The James Cook University Hospital
Marton Road
Middlesbrough
TS4 3BW
United Kingdom
Employer's website
https://www.southtees.nhs.uk/ (Opens in a new tab)