About this role
Job summary
We are currently seeking a friendly and organised individual to join our team as an
experienced Medical Secretary. In this role, you will be responsible for undertaking a
wide range of secretarial and administrative
duties and the provision of administrative support to the multidisciplinary team.
Main duties of the job
Processing of information (electronic and hard copy) in a timely manner
Liaising with multidisciplinary team members and external agencies such as
secondary care and community service providers in accordance with current
policies.
Supporting the administration and receptionist teams with patient registration
booking appointments
About us
Giffard Drive Surgery is one of the leading GP practices in Farnborough.
We have a clinical diverse clinical team consisting of MSK practitioners, A Practice nursing team, Nurse Practitioners, social prescribers, care coordinators and Mental Health support workers as well as the usual GPs and partner GPs.
Our core Values are
Patients - Putting patients at the heart of everything we do
Quality - Providing the highest standards of care and treatment
Ethical We aim to be open and transparent in everything we do
Compassion - Caring about our patients
Staff - The practice team is dedicated to providing the best care for our patients
Job description
Job responsibilities
Job Description
Job role: Medical Secretary
Job type: Permanent
Location: Giffard Drive Surgery in Farnborough
Salary: £13.20/h
Working hours: 25 hours over 4 days
About Us
We are a rapidly growing GP-led organisation with a mission to ensure that all patients
have access to comprehensive, coordinated and continuous care within a sustainable
primary care system.
We appreciate that our whole primary care system is struggling, which is causing a
negative effect on patient care and staff happiness. We believe that we can turn this
around by reimagining how primary care is delivered from the ground up by placing a
focus on data insights, technology and clinical innovation.
Ultimately, we want to improve patient access, patient experience and health outcomes
to significantly increase the quality of care for our patients. However, we can only build
the best primary care service there is if our colleagues are happy, empowered and
supported within an excellent working environment.
If you believe that there are ways to drastically improve the way primary care is
delivered for both patients and staff alike and you want to be a part of this; then we
would love to meet you and tell you more about our plans.
Overview
wide range of secretarial and administrative
Duties are listed below but are not limited to:
policies.
Supporting the administration and receptionist teams with patient registration,
booking appointments
Answer incoming telephone calls promptly and courteously, directing inquiries to
the appropriate staff members or departments.
Respond to patient queries and provide information about services, opening
hours, and other relevant information.
Typing letters, reports and associated documentation as required
Processing referrals using the electronic referral system (ERS)
Scanning of patient related documentation and attaching scanned documents to
patients healthcare records
Processing requests for information i.e., SAR, insurance/solicitors letters and
DVLA forms
Assist with general administrative tasks
Adhere to practice policies and procedures, including those related to patient
confidentiality and data protection.
Essential criteria
Proven experience as a medical secretary is essential for this role
Excellent customer service skills and the ability to put the needs of patients first
Strong organisational skills and attention to detail, with the ability to multitask and
prioritise tasks efficiently.
Knowledge of medical terminology to accurately type out medical reports and
other documents
Flexibility to adapt to changing priorities and work in a fast-paced environment.
Desirable criteria
GCSEs in English and Maths.
Previous experience of working in a healthcare setting.
Strong IT skills - EMIS and Office
Benefits
27 days annual leave (pro-rata) plus 8 bank holidays (pro-rata)
Enhanced sick pay
Person Specification
Qualifications
Essential
- Proven experience as a medical secretary is essential for this role
- Excellent customer service skills and the ability to put the needs of patients first
- Strong organisational skills and attention to detail, with the ability to multitask and
- prioritise tasks efficiently.
- Knowledge of medical terminology to accurately type out medical reports and
- other documents
- Flexibility to adapt to changing priorities and work in a fast-paced environment.
Desirable
- Desirable criteria:
- GCSEs in English and Maths.
- Previous experience of working in a healthcare setting.
- Strong IT skills - EMIS and Office
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Giffard Drive Surgery
Address
68 Giffard Drive
Farnborough
Hampshire
GU14 8QB
United Kingdom
Employer's website
https://www.giffarddrivesurgery.co.uk (Opens in a new tab)