About this role
Job summary
If you are looking for an interesting and varied role within a friendly, fast-paced and expanding team, we would be delighted to receive your application.
An exciting opportunity has arisen for a Patient Pathway Co-ordinator within the Gastroenterology Department at King's Mill Hospital.
We are seeking an enthusiastic and motivated individual who is a strong team player, with excellent communication skills and a compassionate, empathetic approach. The successful candidate will demonstrate effective problem-solving abilities, alongside a high level of tact and diplomacy. You will also be able to prioritise your workload efficiently to support the smooth day-to-day management of patient pathways.
In this role, you will work closely with a dedicated and highly efficient team of Patient Pathway Co-ordinators, Clinical Typists and Records Assistants, all committed to delivering excellent patient care and administrative support.
Main duties of the job
The role of a Patient Pathway Coordinator is similar to a Medical Secretary role in which you will provide high quality administrative support to the Gastro Service.
On a day to day basis this would involve:
o General admin, receiving and managing incoming post and referrals and distributing out to the Consultants and nurses.
o Dealing with phone calls, emails and face to face queries from Patients and Colleagues.
o Managing the Patient tracking list to ensure all patients are treated within a timely manner and adhering to National operating standards.
o Booking patient appointments.
o Audio typing.
o Managing consultant diaries and annual leave, cancelling clinics when needed.
About us
We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.
We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organisation.
We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as 'outstanding' for care and our King's Mill Hospital as the only 'outstanding' NHS-run hospital in the East Midlands.
Not all of our roles are eligible for sponsorship to find out which roles are eligible for sponsorship please refer to the shortage occupation list found here:
Skilled Worker visa: eligible healthcare and education jobs - GOV.UK
Home Office guidance has changed as of the 9th April, anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.
Job description
Job responsibilities
To understand the role in more detail, please read the attached job description and person specification document.
Person Specification
Knowledge
Essential
- Computer literate, with experience of using a keyboard with a high level of accuracy.
- Knowledge of NHS or service provider in general
- Thorough knowledge of healthcare administrative systems and processes
- Knowledge of databases, spreadsheets i.e. PAS, Excel or similar applications
- Confidentiality and Data Protection
- Health and Safety
- Equality and diversity
Desirable
- Sound office clerical background providing knowledge of relevant procedures.
- Experience of using a full range of IT/Patient data systems - As applicable to speciality
Further Training
Essential
- On the job training.
Desirable
- Experience of managing health & safety issues
- Supervisory training
Experience
Essential
- Quality Customer Service
- Some experience providing required
- NHS knowledge and qualification equivalences if necessary.
Desirable
- Experience of supervising staff
Contractual
Essential
- Regular attendance and willingness to work flexible hours as necessary
Qualifications
Essential
- Good general education with GCSE English at grade C or above.
- RSA II (or equivalent)
Desirable
- ECDL
- Association of Medical Secretaries, Practice Administrator & Receptionist diploma (AMSPAR)
- NVQ in Customer Care
- Institute of Health Records & Information Management Diploma (IHRIM)
- European Computer Driving Licence
- Shorthand speeds of 80wpm
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Sherwood Forest Hospitals NHS Foundation Trust
Address
King's Mill Hospital
Mansfield Road
Sutton is Ashfield
NG17 4JL
United Kingdom
Employer's website
https://www.sfh-tr.nhs.uk/ (Opens in a new tab)