About this role
Job summary
We are seeking a highly motivated, experienced and proactive Service Manager to join our team on a minimum 12-month fixed-term contract.
Main duties of the job
The successful candidate will manage and coordinate the day-to-day operation of NHS clinical services across multiple locations. They will ensure efficient, cost-effective service delivery, achievement of contractual requirements and an excellent patient experience.
This is a varied and demanding role requiring excellent communication and organisational skills, attention to detail, initiative and the ability to manage competing priorities.
Hybrid working arrangements will be agreed according to operational requirements. Candidates must be able to attend Pioneer's Sheffield office and travel to NHS service delivery locations as required.
About us
Pioneer Healthcare is an established, CQC-registered independent healthcare provider delivering NHS-funded elective care services across England.
Since 2009, we have worked in partnership with NHS Trusts and Integrated Care Boards to provide high-quality insourcing and outsourcing services, helping reduce waiting times and improve patient access to specialist healthcare.
What We Offer
Hybrid working arrangements combining remote working, attendance at our Sheffield head office and travel to NHS service delivery locations, agreed according to operational requirements.
- Opportunity to work within a growing independent healthcare provider delivering NHS-funded services.
- Supportive, professional and collaborative working environment.
- Varied and rewarding responsibilities.
- Opportunity to contribute directly to improving NHS patient access and reducing waiting times.
Job description
Job responsibilities
Key Responsibilities
- Oversee the daily operational delivery of allocated NHS clinical services and contracts.
- Coordinate clinical and surgical capacity, consultant availability, clinic and theatre schedules and patient bookings.
- Optimise clinic and theatre utilisation, minimising unused capacity and managing resources cost-effectively while maintaining patient safety and quality of care.
- Supervise and support patient services co-ordinators and administrators.
- Liaise with NHS Trusts, commissioners, consultants, clinical teams and patients.
- Monitor service performance, waiting times, patient pathways and contractual KPIs.
- Ensure timely management of referrals, appointments and cancellations, and timely recording of clinical outcomes.
- Identify and resolve operational issues, escalating risks appropriately.
- Support service mobilisation, development and continuous improvement.
- Ensure compliance with company policies, information governance and patient confidentiality requirements.
- Contribute to operational meetings, service reports and performance reviews.
Person Specification
Qualifications
Essential
- -GCSE grade A to C in English and Maths
- Degree level or equivalent qualification /equivalent level of experience.
Desirable
- Recognised management qualification
- Evidence of postgraduate study and /or continuous professional development
- Registration with a professional body
Experience
Essential
- Experience in healthcare service management or senior healthcare administration, together with experience in capacity and demand management.
- Strong commercial acumen, with an understanding of capacity planning, resource management and cost-effective healthcare service delivery.
- Excellent written and verbal communication skills.
- Strong organisational, administrative and time-management skills.
- Highly motivated, proactive and able to work independently.
- Experience managing multiple priorities and working to deadlines.
- Confident IT skills, including Microsoft Office applications.
- Ability to build positive working relationships with clinical and non-clinical colleagues.
- Strong problem-solving skills and attention to detail.
- A flexible, professional and patient-focused approach.
- Willingness to travel to service delivery locations as required.
Desirable
- Previous NHS experience; knowledge of patient pathways and referral systems; and experience of managing healthcare administrative teams.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Pioneer Healthcare Limited
Address
Pioneer Healthcare Limited
The Manor House
260 Ecclesall Road South
SHEFFIELD
S11 9PS
United Kingdom
Employer's website
https://www.pioneerhealthcare.co.uk (Opens in a new tab)