About this role
Job summary
The GP Medical Receptionist is the first point of contact for patients and visitors to the practice. The role involves delivering a high standard of patient care, providing administrative support, managing patient requests, navigating clinical and IT platforms and, ensuring the smooth running of reception services while maintaining strict confidentiality.
Main duties of the job
Welcome patients, carers and visitors in a polite, friendly and professional manner
Dealing with patient queries, in-line with practice protocol and supporting your colleagues to deal with queries also telephone, face-to-face and online platform
Knowledge and understanding of the clinical system EMIS, Docman, AI platforms and additional IT, training available
Sing-post to the correct clinical team and have knowledge of appropriate pathways
Administrative meetings and training are mandatory
Stay up to date with new systems, protocols
Individual tasks as distributed between the reception team
Manage patient correspondence including scanning
Clinical room preparation
Covering sickness and annual leave within the team, this is mandatory
Ensure the notice boards, leaflets and other patient communication are up to date and relevant
Support and act in accordance with supporting the equality, diversity and rights of patients, carers, and colleagues
Behave in a manner which is welcoming, non-judgmental and respects the circumstances, feelings and rights of patients and colleagues
Recognise peoples needs for alternative methods of communication and respond accordingly
Follow the Surgerys Health & Safety policy, Infection Control Policy, GDPR, mandatory training and protocols and procedures
All necessary training and support will be provided
This is not an exhaustive list
About us
Highfield Surgery is a friendly and close team and we aim to provide an friendly and professional service to all our patients. We welcome new employees.
Job description
Job responsibilities
As described in job responsibilites and any other delegated duties appropriate to the post.
Including
Opening up/locking up of practice premises and maintaining security.
Person Specification
Good communication skills
Essential
- Polite and confident
- Motivated
- Ability to work under pressure
- Flexibility and willingness to work outside of contracted hours
- IT literate
- High attention to detail
Qualifications
Essential
- GCSEs (or equivalent) in English and Mathematics (Grade c / Grade 4 or above)
- Strong committment to maintaining privacy, discretion, and strict confidentiality
Desirable
- Public facing experience
Employer details
Employer name
Highfield Surgery
Address
Highfield Way
Hazlemere
Buckinghamshire
HP15 7UW
United Kingdom
Employer's website
https://www.highfieldsurgeryhazlemere.co.uk/ (Opens in a new tab)