About this role
Job summary
We are looking for an Audiology Reception Team Leader to join our friendly audiology team. This is an exciting opportunity to join a service that provides audiology care for adults and children.
We are looking for an enthusiastic team player with excellent communication skills, attention to detail, who is proficient in all Microsoft applications. This position would suit someone looking for a full and varied position and has the ability to adapt to changing priorities.
As a Audiology Reception Team Leader, the post holder will provide comprehensive and confidential supervision of the Administration team and support the Audiology Administration Manager.
The post will involve supporting the administration team and responding to queries face to face and via email and telephone, effective time management, managing schedules ensuring appropriate and timely communications with all relevant personnel; arranging meetings/events; dealing with patient queries face to face and over the telephone; effective management of electronic correspondence and documentation management systems. Ensuring RTT/DM01 deadlines are met.
Planned interview date of Friday 4th December 2026.
Closing date: Please note that this vacancy will close once sufficient applications have been received. Please apply as soon as possible if interested.
Main duties of the job
- Support the Senior Admin Manager to ensure RTT/DM01 deadlines are met. Appointment pathway is carried out. Support the administration team.
- Ensure all work is carried out in accordance with departmental and Trust guidelines and/or national policies and procedures. Identify issues and act accordingly.
- Senior point of contact to ensure all enquiries are effectively managed.
- Monitor, manage and maintain effective processes within their area of responsibility resolving issues as appropriate.
- Be responsible for dealing with all contact whether in person, on the telephone or in writing, with our clients in a professional manner ensuring relevant standards are met.
- Undertake reception duties when required, including booking clients in, answering telephone queries, issuing hearing aid consumables and up-dating client's records.
- Liaise and effectively communicate at all levels using written, oral and electronic. Use tact and persuasion to deal with sensitive issues as required. In particular to be aware of the need for communication strategies relevant to our client population many of whom have hearing loss.
About us
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellencedesignated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
Job description
Job responsibilities
To provide a specialised, comprehensive and confidential administration service in accordance with Departmental, Trust and National standards, policies and procedures and act as a source of advice and guidance regarding the specialism.
Responsible for the day-to-day supervision of the Audiology Administration Team in line with Departmental and Trust guidelines, policies and procedures.
Deputise for the Audiology Administration Service Manager.
To be well organized and provide comprehensive administrative and secretarial support to the Audiology Department, this includes diary management, co-ordination of meetings, ensuring minutes and action logs are recorded and disseminated to membership as appropriate. To act as a single point of contact for the management team and to liaise with third parties when required. To arrange stock, office supplies, data collection, data submission as well as database management as appropriate. To assist with annual leave requests, approval
Person Specification
Qualifications
Essential
- oKey skills Level 2 in literacy and Numeracy oRSA Typing Level 1 or 2 or equivalent qualification.
Desirable
- oGCSE/O'Level - Maths & English, or equivalent. oNVQ 2 or 3 in Administration or working towards, or equivalent.
Experience
Essential
- oWorking in a senior administrative role. oExperience of working in a busy team oExperience of a customer facing role. oProven experience of decision making and resolving work related issues.
Desirable
- oNHS or Public Sector experience. oA working knowledge of EPR/Auditbase (Audiological Database) oExperience within a supervisory/mentor role.
Knowledge
Essential
- oThorough working knowledge of Microsoft Office packages i.e., Outlook, Word, Excel. oExcellent understanding of general office working procedures.
Desirable
- oKnowledge and understanding of Clinical Diagnostic Group. oKnowledge of patient management systems.
Skills
Essential
- oExcellent organizational skills. oAble to plan and co-ordinate events with internal and external organisations which would impact Trust wide. oExcellent level of verbal and written communication with a high level of accuracy. oAble to use judgement and initiative to provide information and support in response to queries oAble to manage difficult and distressing situations effectively and sensitively oAble to analyse problems and initiate appropriate solutions effectively.
Desirable
- oTouch typing oSupervision experience.
Commitment to Trust Values and Behaviours
Essential
- o Evidence of demonstrating the Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect) and the associated Values in Action behaviours in the workplace. For posts with managerial responsibility only o Evidence of promoting equality, diversity and inclusion, and ensuring fair and equitable practices throughout your work experience. Evidence of promoting a culture which helps individuals live behaviours aligned to our Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospitals Coventry and Warwickshire NHS Trust
Address
University Hospital Coventry & Warwickshire
Clifford Bridge Road
Coventry
CV2 2DX
United Kingdom
Employer's website
https://www.jobsatuhcw.co.uk (Opens in a new tab)