About this role
Job summary
An exciting opportunity has arisen Single Point of Access Administrator to join our Complex Obesity Service.
Working closely with clinicians and the wider multidisciplinary team, you will coordinate clinic bookings, manage appointments, respond to patient enquiries, and support the smooth running of the service. You will play an important role in ensuring patients are booked into the appropriate clinics and timeslots, helping to improve access to care and enhance the overall patient experience.
We are looking for an organised and proactive individual with excellent communication skills, strong attention to detail, and the ability to manage multiple priorities in a busy environment.
Main duties of the job
Manage all electronic referrals to the Weight Management and Complex Obesity Service Single Point of Access in line with Trust policy. Process administative touchpoints on the new Weight Management and Complex Obesity Service Single Point of Acess Screening for digitally excluded patients referred who need postal letters and questionnaires To be aware of the 18 weeks RRP Target and the Trust and patients responsibilties therein Deal with patient telephone and e-mail enquiries arising from the WMCOS Single Point of Access, escalating as needed to the Co-Ordinator/Nurse Specialist or Consultant
About us
We are one of the largest NHS organisation in the region, employing over 12,000 staff. We deliver care from two main hospitals in Colchester & Ipswich, six community hospitals, clinics and patient's homes.
Our scale provides exciting opportunities for development, innovation, research, education and training.
Talk to us about our range of flexible working opportunities, apprenticeships and staff benefits
Equality Diversity and Inclusion (EDI) is at the heart of all we do; and it forms part of ESNEFTs core activities. The Trust operates and relies on everyone treating each other with dignity and respect, to receive equitable and fair treatment in the implementation of Policies, procedures and in its practices and to foster positive work relationships. The EDI Agenda reflects the Trust values of Optimistic, Appreciative and Kind. In line with the NHS Long Term Plan and Staff Standards, we consistently strive to improve, to take the learning into Action for a better ESNEFT.
Job description
Job responsibilities
Interviews for this role are planned for Friday, 20th November 2026.
For further information about this role please contact:
Jacqueline Walker - Service Manager
Working at ESNEFT
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options. Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients.
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.
Sponsorship Eligibility
To comply with UK Government regulations on sponsorship we are unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold. Full guidance on sponsorship can be found Skilled Worker visa: Overview - GOV.UK
Please note that where response levels are exceptional we may close the post before the specified date, therefore early application is recommended.
If you require any information in an alternative format or have any access needs for the application process, please contact us.
Person Specification
Qualifications
Essential
- GCSE standard (or equivalent) in English/Maths
Experience
Essential
- Keyboard skills
- Clerical skills
- Able to use initiative and judgment and organise own work and work within a team
- Able to learn new tasks and skills quickly and safely
Desirable
- Previous knowledge of hospital work and systems
- Knowledge of computer data systems and/or
- Medway
- Knowledge of confidentiality
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
East Suffolk and North Essex NHS Foundation Trust
Address
Colchester Hospital
Colchester
Essex
CO4 5JL
United Kingdom
Employer's website
https://www.esneft.nhs.uk/ (Opens in a new tab)