About this role
Job summary
The Housekeeping Manager will oversee daily cleaning operations for patient rooms, public areas, and wider TLC facilities as well as the portering services across The London Clinic. You will lead the housekeeping and portering teams, be responsible for recruitment, rota management and training, ensuring high standards, productivity and patient satisfaction in line with budget, policies and accreditations.
Main duties of the job
- Operational Management: Oversee the day-to-day delivery of housekeeping and portering services, ensuring departmental KPIs, SLAs and service standards are consistently achieved.
- Team Leadership: Lead and support supervisors, overseeing recruitment, training, performance management, appraisals and staff development.
- Workforce Planning: Manage rotas, annual leave and absences, ensuring staffing levels are aligned with operational demands and service requirements.
- Financial Management: Manage departmental budgets and monitor costs in conjunction with, and under the guidance of, the Head of Operations.
- Patient Experience: Promote a positive patient experience, working with supervisors and the Patient Experience team to resolve feedback and complaints and continually improve service quality.
- Compliance & Safety: Ensure compliance with relevant policies, accreditations, HTMs, hygiene standards, health and safety and fire safety requirements.
Oversee audit action plans and ensure recommendations are implemented.
About us
At The London Clinic, everything starts with our people. Whether you're at the bedside or behind the scenes, your part of something bigger - making a real difference to patients and to each other, every day.
As the UK's largest independent charitable hospital, we care for over 120,000 patients each year. What makes us different is what we do with that success - we reinvest it back into our services, our technology, and, most importantly, our people. From developing, innovative, new ways of delivering care to supporting continuous learning and career progression, we're always looking ahead.
We are incredibly proud to be the only independent healthcare provider included in the Top 10 of the Financial Times' UK Best Employers Survey 2026.
Job description
Job responsibilities
Job title: Housekeeping Manager Location: Central London Salary: Dep on Exp + benefits Term: Permanent Hours: Full-time Do you have experience leading housekeeping or cleaning teams within a hospitality environment? Are you passionate about maintaining high standards and creating exceptional environments that make a real difference to patient care? A little about the role The Housekeeping Manager will oversee daily cleaning operations for patient rooms, public areas, and wider TLC facilities as well as the portering services across The London Clinic.
What you'll be doing
- Operational Management: Oversee the day-to-day delivery of housekeeping and portering services, ensuring departmental KPIs, SLAs and service standards are consistently achieved.
- Team Leadership: Lead and support supervisors, overseeing recruitment, training, performance management, appraisals and staff development.
- Workforce Planning: Manage rotas, annual leave and absences, ensuring staffing levels are aligned with operational demands and service requirements.
- Financial Management: Manage departmental budgets and monitor costs in conjunction with, and under the guidance of, the Head of Operations.
- Patient Experience: Promote a positive patient experience, working with supervisors and the Patient Experience team to resolve feedback and complaints and continually improve service quality.
- Compliance & Safety: Ensure compliance with relevant policies, accreditations, HTMs, hygiene standards, health and safety and fire safety requirements.
- Employee Relations: Manage staff issues, investigations and disciplinary matters, working with the Employee Relations team where appropriate.
- Service & Facilities Management: Ensure effective departmental procedures are in place and act as an escalation point for operational issues, liaising with Estates to coordinate maintenance and repairs.
- Leadership & Values: Carry out all responsibilities in line with The London Clinic's values and undertake any additional duties reasonably requested by senior management.
What we're looking for
- Significant housekeeping, hotel services or hospitality experience, including experience in a senior supervisory or management role.
- Educated to high school level or equivalent; a hotel services qualification would be advantageous.
- Strong knowledge of health and safety, COSHH, risk assessments, hygiene standards and relevant regulations.
- Experience of managing budgets, financial performance and departmental resources.
- Knowledge of industry systems and software, with an understanding of food safety (HACCP) and waste management.
- Excellent communication and relationship-building skills, with the ability to engage effectively with stakeholders at all levels.
- Strong leadership, problem-solving and decision-making skills, with the ability to motivate teams and drive continuous improvement.
- Customer-focused, professional and adaptable, with the ability to maintain high standards and manage competing priorities under pressure.
- Confident IT skills, with intermediate to advanced computer literacy.
- Enhanced DBS clearance and satisfactory five-year background checks are required.
Desirable
- First Aid qualification.
- Experience as a departmental trainer.
What's in it for you
- Annual leave - 25 days + bank holidays
- Life insurance - Get life cover worth four times your salary, whether you're full-time or part-time.
- Private medical cover - Once you've passed probation, our employee medical scheme gives you fast-track access to private healthcare.
- Pension - Join our matched pension scheme.
- Employee assistance programme - From stress to practical guidance, our counselling service has your back.
- Blue light card - Unlock thousands of discounts! From supermarkets to holidays, fashion, tech, and days out, your Blue Light Card makes it all cheaper.
- Cycle to work - Pedal your way to a healthier, greener commute! Enjoy tax-free benefits while reducing your carbon footprint.
- Electric car scheme - Our Electric Car Scheme makes switching to a cleaner, eco-friendly ride simple and affordable.
- Subsidised staff restaurant - Dig into a variety of tasty, healthy meals without denting your wallet.
- Recognition programmes - Celebrate wins big and small! Our Recognition Programmes make sure your hard work doesn't go unnoticed.
How to find us: Our main hospital is based at: 20 Devonshire Place, London, W1G 6BW Located in central London near Harley Street, we are within walking distance of:
- Oxford Circus
- Bond Street
- Baker Street
- Great Portland Street
We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). If you would like further information about our safer recruitment policy, then please contact a member of our recruitment team. The London Clinic values a diverse workforce and welcomes applications from all backgrounds. If you have the skills and experience for the role, we encourage you to apply. We are committed to supporting candidates throughout the recruitment process and will make reasonable adjustments where needed - please let us know if there is anything we can do to support you.
Person Specification
Qualifications
Essential
- None
Desirable
- First Aid qualification.
- Experience as a departmental trainer.
Experience
Essential
- Significant housekeeping, hotel services or hospitality experience, including at experience in a senior supervisory or management role.
- Educated to high school level or equivalent; a hotel services qualification would be advantageous.
- Strong knowledge of health and safety, COSHH, risk assessments, hygiene standards and relevant regulations.
- Experience of managing budgets, financial performance and departmental resources.
- Knowledge of industry systems and software, with an understanding of food safety (HACCP) and waste management.
- Excellent communication and relationship-building skills, with the ability to engage effectively with stakeholders at all levels.
- Strong leadership, problem-solving and decision-making skills, with the ability to motivate teams and drive continuous improvement.
- Customer-focused, professional and adaptable, with the ability to maintain high standards and manage competing priorities under pressure.
- Confident IT skills, with intermediate to advanced computer literacy.
- Enhanced DBS clearance and satisfactory five-year background checks are required.
Desirable
- First Aid qualification.
- Experience as a departmental trainer.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The London Clinic
Address
22 Devonshire Place
London
W1G 6JA
United Kingdom
Employer's website
https://www.thelondonclinic.co.uk (Opens in a new tab)