About this role
Job summary
Join Leeds Sexual Health Service as an Admin Care Navigator Supervisor and play a key role in ensuring patients receive timely access to high-quality care. This is a new exciting opportunity for an experienced administrator and team leader to supervise our Care Navigator team and support the smooth running of a busy, patient-focused service.
You will oversee administrative processes, coordinate workloads, support staff development and help deliver an efficient, responsive and confidential service.
Working closely with clinicians, nurses, health advisors and managers, you will contribute to service improvement and the delivery of excellent patient experience.
We are looking for a motivated individual with strong organisational, communication and leadership skills who can manage competing priorities and support staff to achieve high standards of customer care.
Main duties of the job
As the Admin Care Navigator Supervisor, you will play a key role in the day-to-day operational management of the administrative function within the Sexual Health Service.
You will be responsible for the day to-day supervision of the administration and Care Navigator team within Leeds Sexual Health Service. You will coordinate staffing and workloads, monitor service delivery and ensure administrative processes are completed accurately and efficiently.
You will provide coaching, training and support to staff, manage annual leave and sickness processes, and contribute to continuous service improvement.
Key responsibilities also include managing appointment systems, supporting patient access pathways, overseeing referrals and clinical correspondence, monitoring performance against service standards and maintaining information governance requirements.
The successful candidate will have experience in administration within a healthcare or patient-facing environment, previous supervisory experience and the ability to work effectively under pressure. Experience of electronic patient record systems, including SystmOne, and Microsoft Office applications is desirable.
About us
Working for Leeds Community Healthcare NHS Trust
Who are we?
Leeds Community Healthcare provides a range of community-based health services across the whole city. We treat people in their homes, local health centres and community hospitals, and work in partnership with other local Trusts, charities and Leeds City Council.
We have a strong culture based on deeply-held values, and our focus at all times is on delivering high quality care to the people of Leeds. In our most recent CQC evaluation, we were rated "Good", with our Adult Services rated "Outstanding" for caring.
Perks of the job
Our benefits range from generous annual leave to access to NHS discount sites. You can find the full list of attractive benefits and rewards at www.leedscommunityhealthcare.nhs.uk click on the Join Our Team Tab.
Right to Work
Please see the link below for information on Eligibility for Sponsorship from Leeds Community Healthcare Trust.
This role is based in the UK. Employment is conditional on confirmation of the right to work in the UK - either as a UK or Irish citizen, under the EU settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK and the role does not meet eligibility for sponsorship, please consider carefully whether you meet the eligibility to apply.
Job description
Job responsibilities
Please review the job description and person specification attached in the supporting documents section for full requirements of the role.
Person Specification
General Requirements
Essential
Desirable
- Please review the job description and person specification attached in the supporting documents section for full requirements of the role.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Leeds Community Healthcare NHS Trust
Address
Leeds Community Healthcare Trust
Leeds
LS11 8LH
United Kingdom
Employer's website
https://www.leedscommunityhealthcare.nhs.uk/join-our-team1/ (Opens in a new tab)