About this role
Job summary
We are a well-established and highly respected GP practice, operating from purpose built bright modern premises, providing care to 11,000 patients in Islington.
We are looking for an Operations Manager with excellent interpersonal and organisation skills to join our committed and loyal team and work closely with the Practice Business Manager.
Main duties of the job
Working closely with the Practice Business Manager and GP Partners, the role is responsible for the smooth running of the day-to-day management functions within the practice, ensuring CQC compliance, premises management, health and safety and IT.
About us
We have 3 GP Partners, 6 salaried GPs and full nursing and admin teams. We are an approved training practice with 6 GP trainers (including 3 GPs with senior Leadership roles in the London Deanery) and we are active in our PCN and GP Federation.
We have been rated as good for all our CQC inspections, took the award for the best undergraduate teaching experience for UCL medical Students last year and have 4.1 stars on our Google Reviews.
There are excellent transport links, including Kings Cross-St Pancras and Euston mainline train stations, Farringdon and Angel tube station within a mile of the practice. We also offer free on-site parking.
Job description
Job responsibilities
Support the Practice Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities
Provide leadership and guidance to all staff, ensuring that they adhere to policy and procedure at all times
Implement systems to ensure compliance with CQC regulations and standards
Support the complaints process and ensure that staff are fully conversant with the complaints procedure
Support with recruitment, including pre-employment checks
Oversee the staff induction programme
Carry out effective staff appraisals
Support the Practice Manager with HR functions
Lead the management of the clinical system, ensuring IT security and IG compliance at all times and responding to and resolving all local IT issues
Update and act as the focal point for the practice website
Review and update templates, ensuring they relate to current practice
Market the practice appropriately to ensure patient population is stable or increasing
Manage contracts for and highlight issues with maintenance
Support the achievement of QOF targets
Oversee patient services matters
Identify and deliver team training where required
Monitor all mandatory training ensuring staff are up to date
Person Specification
Qualifications
Essential
- GCSE English or equivalent
Experience
Essential
- Experience of working in primary care or NHS
- Experience of managing teams
- Experience of dealing with regulatory compliance
Desirable
- Experience of CQC compliance
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Amwell Group Practice
Address
4 Naoroji Street
London
WC1X 0GB
United Kingdom
Employer's website
https://amwellgrouppractice.co.uk/ (Opens in a new tab)