About this role
Job summary
Bank Driver Receptionist Out of Hours The Role Behind every urgent care shift is someone making sure patients are supported, clinicians can reach them safely, and services keep moving. At IC24, our Driver Receptionists are a vital part of how out-of-hours care is delivered. They are often the first-person patients see, the person keeping clinics running smoothly, and the person supporting clinicians to reach patients who need urgent care at home. Were looking for people who are calm under pressure, compassionate with patients, and confident working in a fast-paced environment where no two shifts are the same.
This role combines reception and driving responsibilities across our Out of Hours services. One moment, you could be welcoming a patient into the service and helping them feel reassured during a stressful situation. The next, you could be safely transporting a clinician to a home visit so care can be delivered where its needed most. Its a practical, people-focused role with real variety and real impact. What youll focus on Supporting patients at the front desk Youll welcome patients professionally and compassionately, maintaining confidentiality and helping people feel supported during what can often be an anxious time. Keeping services running smoothly Youll manage appointment bookings, comfort calls and patient queries, while ma
Main duties of the job
The Bank Driver Receptionist role is crucial for ensuring seamless delivery of out-of-hours care at IC24. Positioned at the frontline, Driver Receptionists engage in both driving and reception duties. They welcome patients compassionately and facilitate smooth clinic operations. Their driving responsibilities include conducting vehicle checks and safely transporting clinicians to patient homes, sometimes accompanying clinicians into homes. Suitable candidates remain calm under pressure, demonstrate compassion, and thrive in dynamic environments.
They are organized, adapt swiftly to change, capable of using IT systems effectively, and work as a team while maintaining patient confidentiality. The role operates across flexible shifts and locations, ensuring urgent care needs are consistently met. Enhancements are available for unsociable hours, making the position rewarding both financially and personally.
About us
Integrated Care 24 (IC24) is a leading not for profit Social Enterprise organization focused on delivering innovative and patient-centric primary care services. Committed to enhancing access to health and social care, IC24 provides support to over 6 million patients, proficiently reducing the demand on secondary care services. Its gamut of services includes GP-led out-of-hours services, NHS 111, primary care, and secondary care support services. IC24 champions brave ideas and people by encouraging the expression of novel concepts and undertaking initiatives that contribute to saving lives. The organization prides itself in providing high-quality integrated urgent care and is invested in nurturing a work environment where every role is integral to patient care and service innovation.
Job description
Job responsibilities
Package Description
Bank Driver Receptionist Out of Hours
The Role
Behind every urgent care shift is someone making sure patients are supported, clinicians can reach them safely, and services keep moving.
What youll focus on
Supporting patients at the front deskYoull welcome patients professionally and compassionately, maintaining confidentiality and helping people feel supported during what can often be an anxious time.
Keeping services running smoothlyYoull manage appointment bookings, comfort calls and patient queries, while maintaining accurate records and ensuring effective communication between operational bases and contact centres.
Providing safe transport for cliniciansYoull carry out vehicle and equipment checks before safely transporting clinicians to home visits across the region. In some situations, you may accompany clinicians into patient homes.
Workingconfidently with systems and processesYoull use IT systems to manage patient information accurately and support the smooth coordination of urgent care services.
Responding to changing demandsOut-of-hours services can be unpredictable, so youll need to adapt quickly, stay organised, and work calmly under pressure.
The environment youll work in
IC24s Out of Hours services operate evenings, overnights, weekends and bank holidays - the times when patients often need urgent support most.
This is a bank role offering flexible shifts across a range of operational bases, including Thurrock, Southend, Basildon and Broomfield (Chelmsford). Flexibility to support other locations when required is essential.
Youll be part of a supportive team environment where every role contributes directly to patient care and service delivery.
To see the day in a life of a Driver/Receptionist use the attached link -share=copy" style="color:rgb(0,94,187);text-decoration:none;">https://vimeo.com/1037851984/8c4d86070a?ts=0&share=copy
What matters in this role
You dont need previous healthcare experience to succeed here - but your attitude and approach matter.
Youre likely someone who
Communicatesconfidently and compassionately with patients and colleagues Is calm, reliable and organised under pressure Enjoys variety and working in a fast-paced environment Is comfortable using IT systems and keeping accurate records Understands the importance ofconfidentiality and patient care Works well as part of a team and takes initiative when needed
Most importantly, you recognise that even small actions can make a big difference to someone accessing urgent care.
Who are we?
We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care, and secondary care support services.
Express new ideas, take initiative and save lives. Others talk about being brave, at IC24, were made that way.
From providing high quality integrated urgent care for over six million people, to thinking of innovative solutions for our patients - very role at IC24 is made to be brave.
Location
Thurrock, Southend, Basildon, Broomfield Chelmsford
Flexibility to cover our other bases where needed. As part of your normal responsibilities, you could be required to work at any of these locations when required.
Hours Available
Bank - Flexible Shifts
You must be able to drive both Automatic and Manual vehicles as our IC24 cars are a mixture of both. A full, clean, manual UK driving licence is essential.
Whats in it for you:-
Hourly rate from £12.71 plus enhancements for unsociable hours Enhanced rates up to 60% on top for bank holidays Additional annual leave above statutory minimum based on service Opportunity to join the NHS Pension Scheme Free 24/7independent counselling service Learning and Development Opportunities Free membership to our reward and discount platform Access to Blue Light Card and other NHS Discount Schemes
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory Standard DBS disclosure and two references.
We celebrate brave ideas and brave people.careers.ic24.org.uk
We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage.
We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals, and other under-represented groups. Were dedicated to creating an inclusive environment where everyone feels they belong.
If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team at [email protected].
Person Specification
Qualifications
Essential
- A full, clean, manual UK driving licence is essential. Candidates should be comfortable driving both Automatic and Manual vehicles.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Integrated Care 24 Ltd
Address
IC24
Southend
SS0 0RY
United Kingdom
Employer's website
https://careers.ic24.org.uk/ (Opens in a new tab)