About this role
Job Posting
Halifax Regional Municipality is inviting applications for the permanent full-time position of License Support in Community Safety.
Halifax Regional Municipality (HRM) is committed to reflecting the community it serves and recognizing Diversity and Inclusion as one of the Municipality’s core values. We have an Employment Equity Policy, and we welcome applications from African Nova Scotians and Other Racially Visible Persons, Women in occupations or positions where they are underrepresented in the workforce, Indigenous/Aboriginal People, Persons with Disabilities and 2SLGBTQ+ Persons. Applicants are encouraged to self-identify on their electronic application.
The License Support position reports to the Supervisor, Support Services and is responsible for providing quality customer service to the internal and external clients of the Halifax Regional Municipality. This position is the first point of contact with the general public and individual seeking licenses for their respective business ventures. The License Support position is general administrative duties associated with receiving, processing, tracking and reporting on licenses and license applications such as temporary signs, vending and sidewalk café, parking, marriage, dog, and others. In addition, the position is responsible for administrative duties such as scheduling testing, inspections, database management, application processing, report preparation and filing.
DUTIES ANDRESPONSIBILITIES
Customer Service
- Provide quality customer service by advising and directing clients including vehicle for hire license holders, dog owners, business owners and the general public through the licensing process and queries or issues related to their applications.
- Address queries from internal and external customers regarding licensing.
- Meet with applicants face to face to review and accept applications, confirm required paperwork is included.
- Process payments for licensing and permits.
- Provide service request/case information for Citizen Contact Centre, citizens & Councillors.
- Provide applicant information to supervisors or other business units as required.
Database Management
- Respond to service requests for license and permit applications related to License Standards.
- Document case notes in Hansen as required.
- Receive and document complaints in Hansen and assign to a Compliance Officer to investigate.
- Review and process service requests from citizens and council.
- Redirect Hansen service requests to other HRM business units or levels of government as required.
- Run daily reports to confirm service standards are being met.
General Administration
- Assign application reviews in Hansen to requirement business units to meet license approval requirements.
- Circulate applications and make decision regarding the distribution of license and permit applications to review agencies.
- Triage applications and prioritize work based on service standards.
- Schedule applicant testing.
- Schedule vehicle inspections/renewals.
- Schedule driver license renewals.
- Ensure appropriate fees are collected and daily bank deposits are recorded.
- Track applications through the various stages ensuring correspondence related to applications are distributed to clients, internal and external agencies.
- Track approvals related to applications and run reports to confirm readiness for license or permit issuance.
- Confirm that all appropriate business units have approved application and issue license and/or permit to applicant.
- Responsible for file maintenance, archiving, and retrieval upon request.
- Identify process deficiencies and make recommendations for process change to Supervisor.
- Other related duties as required
QUALIFICATIONS
Education & Experience
- Grade 12.
- One year Business or Administration certificate.
- Minimum two years customer service experience
- Minimum one year administrative experience
- Minimum one year database management experience
- Minimum one year payment processing experience
- Equivalent combination of education and experience maybe considered
Technical/Job Specific Knowledge and Abilities
- Working knowledge of Microsoft Office Suite, Internet and Excel
- Working knowledge of Hansen would be considered an asset
- Experience in dealing with confrontational situations
- Knowledge of Best Business practices
- Knowledge of by-laws and Halifax Regional Charter would be considered an asset
- Knowledge of FOIPOP would be considered an asset
Security Clearance
Requirements
Applicants may be required to complete an employment security screening check.
Competencies
Valuing Diversity, Analytical Thinking, Communications, Customer Service, Organizing & Planning, Teamwork & Cooperation.
WORK STATUS
Permanent, full-time.
HOURS OF WORK
Monday - Friday, 8:30am - 4:30 pm; 35 hours per week. Flex options to work outside of these hours & hybrid may be available.
SALARY
Level 5; $30.28 per hour as per NSGEU Local 222 Collective Agreement.
WORK LOCATION
7 Mellor Ave. Dartmouth NS. Work location can be changed according to operational requirements.
CLOSING DATE
Applications will be received up to 11:59 pm on Tuesday November 17, 2026.
This is a bargaining unit position. External applicants will only be considered if there are no qualified bargaining unit candidates.
Please note: We thank all applicants for their interest in this position. Only those applicants selected for interview/testing will be contacted.
To ensure a fair and equitable hiring process, candidates are expected to complete all parts of the recruitment process, including assessments, assignments, and interviews independently and without the use of artificial intelligence (AI) tools or other forms of external assistance. The use of AI to complete any component of the hiring process is not permitted and may result in disqualification from consideration.
Shortlisted candidates will be required to provide proof of their qualifications, including, but not limited to, educational credentials, professional licenses, and relevant certifications.
During the recruitment process, applicants have the right to request an accommodation. Applicants invited to participate in an assessment process (such as interview or testing) and who require an accommodation, should discuss their needs with the Talent Acquisition Advisor when invited to the assessment process. For more information on our accommodation process please click on the link: Accommodations | Hiring | Employment | Halifax.
(Position #72285931)