About this role
Job Description
Oversees NF 1 associates in the execution of administrative and clerical support to cashier's cage/customer service operations. Utilizes leadership skills to empower associates to create a positive environment that drives the customer experience and Exchange brand loyalty.
Who We Are
The Army & Air Force Exchange Service, also known as “the Exchange,” is the retailer on US Army and Air Force installations worldwide. An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen, and their families. In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for US troops in Iraq, Afghanistan, and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.
Job Qualifications
Completion of high school or the equivalent. Knowledge of Exchange cash handling procedures, accounting, and/or bookkeeping experience is required. Supervisory experience is preferred.
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
Additional Qualifications/Requirements
40hrs a week, available to work MON-SUN & Holiday, 08:00 – 22:00
SOFA RELATED REQUIREMENTS/ADDITIONAL CONSIDERATIONS
Applications will be accepted from all locally available U.S. citizens who do not have dual Japanese and U.S. citizenship. U.S. citizens who have either permanent or temporary Japanese residency (i.e. “zairyu card” holders) will be required to have their Japanese residency status cancelled as a condition of being employed in an Exchange U.S. payroll position that results in the applicant having “SOFA status” under Article I.(b) of the U.S. – Japan Status of Forces Agreement (SOFA).
With “SOFA status” the selectee will be exempt from Japanese taxes on income earned from the Exchange, enjoy duty-free purchase privileges at the Exchange and Commissary as well as other benefits arising from having “SOFA status.” Having “SOFA status,” however, also means the selectee will represent the United States in Japan in a quasi-Ambassadorial role. The selectee will thus need to ensure that they consistently conduct themselves in a manner that does not reflect negatively on the United States, the United States Forces, Japan, or the Exchange.
That in turn means that the selectee will be held accountable for off-base misconduct – and in particular off-base criminal misconduct. The selectee must understand and accept that while the facts of each case that arises will be reviewed individually, off-base criminal misconduct will often result in separation for cause.
Major Duties
Ensures a high level of customer satisfaction through excellent service. Greets each customer upon contact and/or line of sight, assesses their needs, suggests alternative options, and provides resolution. Keeps their needs foremost and creates a welcoming environment, actively engages, and builds trust relationship with the customer in order to deliver a personalized shopping experience.
Leads associates utilizing effective communication skills. Trains and coaches associates to perform a variety of routine administrative clerical duties such as processing layaways, controlling layaway merchandise, refunds/adjustments, issuing hunting/fishing licenses, and school meals at OCONUS locations. Provides support for order pickups and returns from online retailers, including third party retailers.
Communicates performance expectations and maintains employee communication folders to include communication record, time and attendance record, job description, and checklist. Provides effective feedback on adherence to established performance standards and recommends development opportunities.
Ensures accountability for all money assigned, handles financial transactions, including issuing funds, preparing deposits, reconciling receipts, and processing payment services. Oversees the control of internal keys and handheld scanners.
Ensures loss prevention and accountability procedures are followed and minimizes all controllable expenses. Assures compliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory.
Actively communicates/promotes the benefits of the Military Star credit card, Exchange protection plan, and other corporate programs to customers to drive sales growth and increase customer brand loyalty.
May operate a cash register or other sales related equipment to perform daily tasks. Verifies and accepts multiple tenders for payments and makes change with accuracy and zero variance tolerance.
Performs other duties as assigned.