About this role
Job Description
As a Roving Store Worker at the Exchange, under designated supervision, you’ll be responsible for performing patron support and crafts & trades duties. May work in retail or food facility. May prepare and serve simple foods and beverages, basic stocking or other crafts & trades HPP2 duties. May operate cash register or other sales related equipment. You will assess customer needs by actively listening and providing solutions to maximize customer satisfaction and loyalty. Work may be assigned in more than one facility.
So what can you expect as a Roving Store Worker at the Exchange?
- Greet every customer with eye contact and smile in your authentic way
- May operate an oven, roller grill or other kitchen equipment in a situation where set procedures are followed and where cooking skills are not involved. Serves and prepares heat & eat items to include but not limited to pizza, hot dogs, and snack items with related condiments or complimentary foods. Ensures heat & eat items are properly heated or cooled, as appropriate.
- Maintains required level of sanitation and cleanliness of work area.
- Maintains required documentation, checks returned inventory, prepares daily cash report, and other related documentation.
- May take merchandise from the stockroom to the sales floor. Displays and replenishes merchandise in a neat and presentable fashion in accordance with instructions.
- May ring sales on cash register or other sales related equipment and makes change. Collects and verifies cash, credit cards/checks, etc. May enter new accounts, sales transactions, refunds and/or related transactions.
- Assists in ensuring optimum stock availability by taking periodic stock counts, advising management of slow moving, out of stock, defective and damaged merchandise. Resolves customer complaints at the lowest level and informs management of barriers to meeting the optimal customer experience.
As a Roving Store Worker at the Express, you will assist customers in finding what they are looking for and ensure the Snack Avenue is stocked with the products customers want. You'll know which products will meet customer's needs and stay up to date on trends. With your knowledge and helpful suggestions, customers will continue to shop the Exchange. .
We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You’ll also have access to the base and its facilities, and status as an employee of the DoD.
- Acknowledge every waiting customer as soon as they arrive to the Express to let them know you’ll be right with them
- Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customer
- Ensure customers have an extraordinary experience while shopping
- Complete transactions accurately and efficiently while engaging customers in appropriate conversation
- Maintain required level of sanitation and cleanliness of work area.
We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!
Job Qualifications
- Able to learn and adapt to current technology needs
- Able to think quickly on the spot to answer customer questions
- Able to take initiative
- Able to share brand knowledge
Additional Qualifications/Requirements
- Excellent attention to detail
- Willing to cross-train and work in other areas of the store, as needed
- Must possess a welcoming and helpful attitude toward customers and other team members
- Excellent communication skills
- Basic computer skills
Job Qualifications
Education: High school or equivalent. Creditable job-related experience may be substituted for the education requirement on a 9-month for 9-month basis.
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
Additional Qualifications/Requirements
HOURS OF OPERATION
0800-1900SHIFT NEED: 1130-2000
Major Duties
Operates ovens, roller grills, or similar kitchen equipment in environments where set procedures are followed and no cooking skills are required.
Heats, assembles, or otherwise prepares food items to support heat and eat and quick service restaurants (QSR). Ensures all condiments or complimentary foods are available during service times. May include stocking of grab-and-go or quick heat items. Maintains required sanitation and cleanliness of food preparation and service areas as well as all equipment utilized.
Transports merchandise from stockroom to sales floor and replenishes stock in a neat, presentable manner following instructions.
Conducts periodic stock counts; reports out of stock, slow moving, defective or damaged merchandise to management. Performs random price verifications and initiates corrective actions as instructed.
Stocks food, beverage, or retail supplies prior to service periods and replenishes items throughout the shift. Assists in maintaining accurate and up to date retail shelf labels.
Maintains required documentation including returned inventory logs, daily cash reports, and other related records. Operates a cash register or other point of sale equipment; rings sales, makes change, and processes cash, credit card, and check transactions. May enter new accounts, process refunds, and perform other transactional functions as directed.
Provides a high level of customer satisfaction through consistent, excellent service. Greets each customer upon contact and/or line of sight, actively listens to needs, and provides solutions to enhance satisfaction and loyalty. Builds trust and creates a welcoming environment to support a personalized customer experience. Resolves customer issues at the lowest possible level and communicates obstacles to management.
Actively communicates/promotes the benefits of the Military Star credit card to customers in order to drive sales growth and increase customer loyalty.
Performs other duties as assigned.