About this role
Job Description
Serves as the primary contact and subject matter expert on federal, state and local accommodation laws and the Exchange Reasonable Accommodation (RA) program. Provides leadership, guidance, and oversight to assigned associates to ensure operational effectiveness.
Job Qualifications
Five years of experience in EEO, Reasonable Accommodations, or Human Resources within one or more HR functional areas.
OR
Bachelor's degree plus three years of experience in EEO, Reasonable Accommodations, or Human Resources within one or more HR functional areas.
Additional Qualifications/Requirements
Work - Onsite (HQ-Dallas, Texas/Exchange Location)
Candidate eligible for Military Spouse Exemption maybe considered for remote work.
Relocation benefits may be authorized.
Major Duties
Serves as the Exchange primary point of contact and subject matter expert for the administration of the Reasonable Accommodation (RA) program, ensuring compliance with the Rehabilitation Act, EEOC guidance, DoW directives, and applicable Federal guidance. Stays current on federal, state and local regulations surrounding ADA other relevant legislation.
Advises and guides employees, supervisors, and leadership on the Reasonable Accommodation process, including roles, responsibilities, requirements, and timelines. Coordinates with EEO, Legal, Labor Relations, and Human Resources to ensure consistent, compliant guidance and maintains timely, clear, and professional communication throughout the process.
Reviews and endorses reasonable accommodation case recommendations prepared by staff prior to executive leadership consideration, ensuring recommendations are legally sound, consistently applied, and supported by appropriate documentation.
Serves as the lead advisor and case manager for escalated, sensitive, complex, or high-risk accommodation requests, providing expert guidance, resolving challenging issues, and ensuring compliance with applicable laws, regulations, and organizational policies.
Monitors reasonable accommodation trends, legal developments, and policy changes; assesses operational and organizational impact; and provides data-driven insights, reporting, and recommendations to support audits, leadership briefings, and continuous program improvement.