About this role
Job Description
Create an exceptional shopping experience by assisting customers with firearm and ammunition purchases, providing exceptional service, Lead, train and empower team members utilizing leadership skills. Responsible for accurate record keeping and adherence to all FFL and state laws to ensure program compliance.
Who We Are
The Army and Air Force Exchange Service, also known as “the Exchange,” Is the retailer on the US Army and Air Force installations worldwide. An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen, and their families.
In addition to US bases in Germany, Italy, England, Turkey, South Korea, and Japan the Exchange operates stores for US troops in Iraq, Afghanistan and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they are.
Job Qualifications
Completion of High school or the equivalent. Strong attention to detail and ability to maintain accurate records is required. Must pass a background check and comply with all legal requirements for firearms sales. Position is subject to random drug testing.
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
Additional Qualifications/Requirements
MUST BE 21
MUST BE AVAILABLE TO WORK 35-40 HOURS PER WEEK MONDAY-SUNDAY BETWEEN THE HOURS OF 0900-2000,TO INCLUDE SOME HOLIDAY. SHIFTS WILL VARY
SCHEDULE IS SUBJECT TO CHANGE WITH PROPER NOTICE DUE TO OPERATIONAL NEEDS.
THIS POSITION INCLUDES BENEFITS
MEDICAL, DENTAL, BASIC LIFE INSURANCE, PERSONAL ACCIDENT INSURANCE, ANNUAL LEAVE, SICK LEAVE, 401(K) PLAN AND RETIREMENT.
Major Duties
Provide high level of customer satisfaction through excellent service. Greet each customer upon contact, demonstrates product knowledge, assesses their needs, suggest alternative options, and provide solution resolution. Keep their needs foremost and creates a welcoming environment.
Lead and motivate associates using effective communication skills. Train and mentor team members to deliver an exceptional shopping experience. Maintain employee communication folders, including records of communication, time and attendance, and job descriptions. Provide feedback on performance standards.
Operate a cash register or other sales related equipment to enter new accounts, sales related equipment, sales transactions, refunds, or other related transactions. Verifies and accepts multiple tenders for payment and makes change with accuracy and zero variance tolerance.
Strictly adhere to all FFL regulations and state laws governing the sale of firearms. Ensure all necessary documentation (paperwork, data entry, etc.) is completed accurately and in a timely manner.
Verify that all customer information and transaction details are 100% accurate to prevent any compliance issues and ensure a smooth transaction process.
Monitor and manage stock levels, assist in inventory counts, and report any discrepancies to management. May assist in arranging space on sales floor, setting up promotional fixtures, displays, and signage.
Promote safe handling and storage practices of firearms and educate customers on responsible firearm ownership. Ensure all safety and security procedures are followed.
Communicate and promote the benefits of the Military Star credit card to customers to drive sales growth.
Performs other duties as assigned.