About this role
- As a Customer Service Representative , you are an important point of contact for our existing customers throughout the entire order process.
- From the first inquiry through order processing, delivery and invoicing to final follow-up, you ensure that our customers receive reliable, professional and responsive service.
- You combine strong customer orientation with accurate order management and enjoy working closely with different internal teams to find solutions and create a positive customer experience.
- Be the key contact for assigned customers , providing professional support on products, services, orders, inquiries and complaints.
- Manage the end-to-end order process , from inquiry and order entry through delivery, invoicing and follow-up.
- Ensure accurate customer and order data , maintaining complete and up-to-date documentation in the relevant systems.
- Build strong customer relationships , understand customer needs and contribute to high customer satisfaction and retention.
- Collaborate closely with internal teams such as Sales, Planning, Logistics, Quality, Product Management and Supply Chain to ensure smooth processes and effective solutions.
- Commercial education or a comparable qualification, ideally combined with experience in Customer Service, Order Management, Sales Support or a similar role . Strong customer and service orientation with excellent communication and relationship-building skills.
- Structured, reliable and detail-oriented working style , with the ability to manage multiple priorities and follow topics through to completion.
- Proactive and solution-oriented mindset , with a strong sense of ownership and ability to collaborate across different functions.
- Confidence in working with ERP/CRM systems and Microsoft 365 , combined with very good English skills; additional languages are an advantage.
- Permanent employment contract with full-time working hours.
- Work in a stable international manufacturing environment.
- Opportunities for learning, growth, and development in a supportive work environment.
- A culture of togetherness, team spirit, and open communication.
- All necessary work equipment, including a smartphone and laptop.
- Competitive compensation package.
- Additional benefits package including supplementary and additional health insurance, a company-paid hot meal allowance, paid leave, free eye examinations and glasses (when needed), Easter bonus, vacation allowance, Christmas bonus, and a gift for children up to 15 years of age.